Comments
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Hi @Larry I worked with our internal teams on this - on my side the issue is not longer present. Can you check on your end and confirm?
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Hi All, Another thing to note - On the Gen7 firewalls, on the TSR page, there is an option to download the "systemlogs" this would include all information need for support to investigate a reboot issue. The console file and core dumps are part of this systemlogs file and are important for troubleshooting the issue. If you…
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@TKWITS @Larry Don't worry, it happens to the best of us 😂 All looks good now?
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Thanks for bringing up that KB @BWC. I will work on getting this edited to reflect the correct url. :) Thank you, Anthony
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Hi @BWC The correct path for getting into the diag page would be to login first to the management GUI, then once logged in, the path on the address bar would be: IPaddress/sonicui/7/m/diag : Hope this helps! Anthony
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Hi @Larry Apologies for the inconvenience - I understand your concern. I wanted to see if this was already reported to our support teams. I will investigate on my side and work with the internal teams and get back to you with an update. Thank you, Anthony
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Hey @Larry Tested with my Gen6 device - no issues syncing licenses or any log entries for this. Checked with my Gen7 unit - Can confirm with @BWC - I am able to sync the licenses sucessfully but I am seeing the "Failed to synchronize license information with Licensing Server. 1007" message in the logs. Do you have a case #…
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Anytime @Larry , Could you PM/DM me the CAM's name? I'll get them to reach out.
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Hi Larry, Thank you for bringing this up. I have created a ticket with the dev team to get this adjusted and have the correct grammar and punctuation. For your reference the Dev ticket ID is GEN7-37784 Thank you
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Hey @Rinconmike Sonicwall Support would need to check the diagnostic logs to see the cause for the reboot. Please collect the following items from the firewall: Tech Support Report System Logs Firewall Settings Firewall Logs ( show all entries and downloaded in CSV Format ), Trace Logs Console Logs Core Dump How can I…
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Hey @Jim_Stables What firmware is the TZ400 on? Which field wont it allow you to leave blank? Was that information already inputted and now cannot be cleared? When you try to access AWS objects of AWS VPN, you mention you get booted out of the firewall. Do you get logged out and shown the login screen?