NetExtended VPN Client error: Initializing engine...failed!
shawnmandel
Newbie ✭
in SSL VPN
I cannot for the life of me figure out why I, all of a sudden, get the error "Initializing engine...failed!" trying to connect via NetExtender VPN Client. I have tried absolutely everything from clean uninstall using the Cleanup Tool afterward + re boot
, to installing the 32bit or 64bit Windows 10 Client. I am unable to get the client to connect any longer where it connected before. I've tried going back to different older versions. Obviously, nothing works with the latest version.
I am at a total and complete loss.
Can anybody out there help me out??
Category: SSL VPN
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CORRECT ANSWER
TonyA
SonicWall Employee
Hi @shawnmandel , you would have to use the serial number of either the firewall or the SMA device.
1
Answers
Hi @shawnmandel
Did anything on the host machine change before this started happening? Example: Windows update, a new AV installed, another vpn installed?
Hi TonyA,
Nothing had changed. I'm on a laptop using Wifi. The only thing that I did was connect an Ethernet cable, then disconnect it to go back to Wifi. After doing so, I got the error in SonicWall of "IP address conflict". Then, I simply rebooted, thinking it would clear it out. Following the reboot, I've been getting the "Initializing engine...failed!" error ever since.
Thanks!
Shawn
Thanks for the update @shawnmandel.
Can you check the running services to see if the sonicwall services are running on the laptop?
@TonyA yes, SonicWall services are indeed all up and running.
Thanks for the update. I saw you also used the cleanup tool and its still giving the same error.
Try again but with revo uninstaller, reboot, install NX, reboot again and test.
If you still are getting the same error, please contact our support team and they will be able to further assist.
@TonyA I've already used Revo Uninstaller with the same results.
@TonyA It will not allow me to create a case via the support portal, since the Product text box is giving the "Please wait..." message forever. Also, I do not have a serial number for SonicWall NetExtender, so I am at a loss:
Did you ever get a solution for this? I have the same exact issue. And the funny thing - I spent hours on with support and she changed my routers VPN Pool ip schema because sometimes when first trying to login it will give an ip error, then she pointed me to an article from 2022 thats talks about 2 KB articles. She said i needed to install them but ut us 2024 and the latest version of win 11 already has them.
Yes. The only way was to install an older version of the VPN client. The new client was incompatible with the VPN server installed components. In other words, this was a version compatibility issue.