Comments
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Hello @jst3751! I hope this message finds you well. I am reaching out to extend my sincerest apologies for the unsatisfactory experience you had with our web case recently. Your feedback is invaluable to us, and we are genuinely sorry for any inconvenience this may have caused you. To ensure that we address the issues you…
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Update: We are pleased to inform you that our phone vendor has confirmed the issue with the phone lines is resolved. However, we are still monitoring the issue to make sure that the phone services are up and running as expected.
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Hi All, Please accept our apologies for the inconvenience caused due to this issue. We have an update on this. A Mobile Connect patch is live on App store. You can find the details here: Notice: Mobile Connect Client fails to connect after upgrading to iOS 16.1 | SonicWall Regards Karan
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@BWC , Thanks for the confirmation. Yes, the issue is resolved. Can you please try setting the browser language to EN and reload, MSW picks up the language based on browser locale Regards Karan
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Hi All, I have opened a separate discussion specific to present issue at hand. Please check here for updates and comments: MySonicWall returning a blank page — SonicWall Community Regards Karan
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Update: This issue has been rectified. More details can be found on the status page: SonicWall Service Status Thank You Karan
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Hi @TKWITS , Thank you for sharing this issue. Our team is aware about this, and the issue is currently under investigation. You can find more information here: SonicWall Service Status Regards Karan
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Hi @Phil360 , I am glad that you were able to locate the settings, thanks to @BWC . Meanwhile, we have updated the KB article with this information. Regards Karan
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Hi @Larry , Thank you for sharing the steps for the settings migration process. I will review the existing KB: (https://www.sonicwall.com/support/knowledge-base/how-to-create-gen-7-settings-file-by-using-the-online-migration-tool/210115150800277/) and act accordingly. Regards Karan
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Hi @Alberto , I am glad that the issue was solved. If @Saravanan 's comment answered your question, please mark Yes to "Did this answer your question" so that others may benefit from it in the future. Regards Karan
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Hi @TMFCU , I hope you are safe and well! If I understood the scenario correctly, you are trying to migrate the settings from TZ 100 to TZ 350. If yes, you can simply export the settings from TZ 100 and import to TZ 350. For more information, please follow KB…
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Hello @DDI , I'm sorry to hear about this inconvenience. Please PM your case number so that we can follow up with our support team internally. Regards Karan
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Hello @LukaszTech , I hope you are safe and well! @Simon, any thoughts on this? As per my understanding, It doesn't seem to be normal behavior. @LukaszTech , In my suggestion, it would be best to handle this over a support case. Kindly attach the data and our support team will further analyze the cause of this issue.…
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Hi @DDI , I hope you are safe and well! As per the issue description, I understand that you are facing the issue, only with iPhones. Can you please try the below and test? • Please follow the steps suggested under: https://www.sonicwall.com/support/knowledge-base/unable-to-call-via-apple-wifi-calling/170505913456806/ . If…
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Hi @brentr , I hope you are safe and well! You shoud be able to see the logs related to IPS prevention and detection by enabling it under MANAGE | Log Settings | Base Setup. Regards Karan