Comments
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Hello @Jeong - The Console Logs are usually part of the diagnostics files that are requested by support for troubleshooting on the firewall. Console logs are extracted from the Internal Settings Page of the firewall , Please see the steps 6 and 7 from the article below: The file itself is just compressed and you can…
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Hello , If configuration auditing is enabled then you will be able to see the logs in the Technical Support Report. Download the Report and then search for " Audit_START ".
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Hello All, This Issue was fixed by Sonicwall Engineering Team yesterday evening hours. I've also checked this on two separate firewalls. There shouldn't be any more of these alerts coming up on the logs.
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Hello @manish , the recommendation is to verify the MTU value by referencing the following article: In most cases, this should ideally fix the problem however, If that's still not working then have a look at the following list of articles.
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Hello @CRISL and @leohsu Since you are both continuing to observe this Issue , I suggest please calling in to support and reporting this problem. Support should be able to review this further and facilitate ahead.
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Hi @leohsu , The fix is actually a combination of both the Nx Clients and the Firmware upgrade. If the majority of the remote users are still operating with pre 10.2.331 then you will very likely continue to observe slower connection speeds to the firewall as reported.
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Greetings @leohsu - welcome to the communities. The Issue rescribed by you is fixed in the 7.0.1-5080 firmware. Are all of the remote users on 10.2.331? or are some of the users perhaps on versions older versions of Nx clients?
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Hi @sdeyoung , Sorry but i don't have a good update for you.....The direct import of the settings from TZ 215 to the TZ 370 is not supported. Also, the migration tool doesn't work for a GEN5 ( TZ 215 is a GEN5 product ) to a GEN7 ( the TZ370 ) If you decide to proceed with the current import, there might be problems later…
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Hello @FreddyBZ - You can upgrade to the currently available Maintenance Release Firmware version 6.5.4.11. Please find the documents that you can reference for performing the upgrades. Note: Before doing a firmware upgrade, be sure to please save a copy of the Settings File and Technical Support Report for your reference.…
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Hello @barkerk_cn , @SonicAdmin80 , @xdmfanboy -- Hotfix Firmwares are available for this , Please raise a support ticket and quote the Issue ID GEN6-2333. If you are currently on a exisiting Hotfix firmware, please update that on the case and Sonicwall support will work towards providing a HF that includes fixes from the…
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Hi @SimonT -- The best way to report this would be to create a ticket and submit the details around the Issue that that you have observed. Once the web case is created, You can also upload a copy of the Technical Support Report and Real Time Logs along with other files. If these are only GUI related then screenshots will…
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Hello, While it is a little difficult to provide steps over here , what you would need to look at are the access rules to ensure that communication from one zone to another is opened and thus allowed to flow. I believe the following three articles should be of help to get you started to atleast make sure that the…
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Hi @CHAZ08361 , thanks for the question. The configuration to enable access would be the same as on the 6.5 firmwares. Are you attempting to configure this for the first time ? Is there a drop in traffic ?
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Hello @lemansgt Here's a quick check that you could do .. you mentioned that " Before the changeout, it was located on another server but now it is on the same server as the database ". Is the default gateway on this database server pointing at the SonicWall Lan interface IP ? Was the Database server accessible earlier ?…
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Hello @mrshahin During the upgrade , you should ideally select the Uploaded Firmware - Uploaded Firmware with current configuration. Since you are attempting to perform the firmware upgrade on the firewall, Can I suggest that you go through the following Article that explains the entire process of not just the firmware…