Join the Conversation

To sign in, use your existing MySonicWall account. To create a free MySonicWall account click "Register".

Nevyaditha Moderator


Last Active
About Me
Technical Support Premier Services

Badges (14)

1 Year Anniversary25 Answers100 Comments25 Helpfuls25 Likes5 Answers5 Helpfuls5 Likes10 CommentsPhotogenicFirst AnswerName DropperFirst Comment


  • Hi Preston, I assume you are mentioning about the Diagnostics tab. The diagnostics tab on Gen 7 appliance is available under the Device section. Navigate to Device/Diagnostics Please let me know if you have any query. Thanks Nevyaditha P
  • Hi @MikeBMiller , Only for Firmware, the profile for WAN group was missing and we had to enable it specifically on zone level. Upon upgrading the firmware to and above the profile for WAN group VPN is available by default under the VPN tab. Sorry for the inconvenience caused. Thanks
  • Hi @MikeBMiller, On 6.5.4.X Firmware the WAN group VPN profile was disabled. We need to enable a checkbox manually under the zones to be able to view the profile and configure the same. Please follow the KB below: Please let us know if you still have any queries or concerns and would be glad to assist you further. Thanks!!
  • Hi @dan , Can you please confirm the firmware on SonicWall ? If you are currently running on SonicOS then I would suggest you to follow the KB below as this issue is reported and we have a fix available for the same. -Can you also let us know if you are using the SonicWall Mobile connect on Tunnel mode or split…
  • Hi @Darshil , You can find out the maximum number of address objects/groups supported in the TSR . In the TSR, please look for and find "#Network : Address Objects_START" and it will show the maximum number of address objects and address groups supported. Thanks!!
  • Hi @HCECENES_93, The screenshot attached states that the Geo Enforcement or Geo-IP for visualization is not enabled. Please click on the link and enable it. Also, If the issue persists can you please confirm if the appliance is able to resolve "". To test the connectivity, Please navigate to…
  • Hi @Halon5 , I am working remotely from home and don't have access to physical SonicWave at the moment. I am having issues with testing this scenario with respect to end user devices connected. I am trying to get the test done through different means. I will update the thread with the KB article once it is done. Appreciate…
  • Hi @JimmyLittle , -Are you currently using local DHCP server on the network or the using the SonicWall as the DHCP server ? -Do you see the client stuck in Acquiring IP address? If not, what does the log information on the client show? -Are all the clients unable to connect to the VPN ? -Is the AT&T providing a static or…
  • @ReverendC , The Navigation steps listed in the KB article is for all SonicWall Firewalls with firmware SonicOS 6.5.X Series and above. Can you please let us know the current firmware on TZ300? The VOIP section on Firewall is for configuring settings related to VOIP protocol SIP and H.323. Can you please let us know what…