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Admin Password change failure

kmyerskmyers Newbie ✭
in Entry Level Firewalls

I updated the requirements for the admin password to require a new password every 90 days and also changed the admin password. Now, I am no longer able to log in. I did read a post of a user having a similar issue who mentioned the issue could be related to certain characters in the password, which my new password does contain. However, Sonicwall never provided any sort of indication that the new password I provided contained invalid characters. I'm hoping there is another way to get into the device outside of a factory reset.

Category: Entry Level Firewalls
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  • NevyadithaNevyaditha Moderator

    Hi


    Can you try to log in to the firewall using the SSH login and then verify?


    Thanks

    Nevyaditha P

    Technical Support Advisor, Premier Services

  • geevogeevo Newbie ✭

    Did you ever get this resolved? Because the same thing just happen to me?

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