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MustafaA

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MustafaA SonicWall Employee

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Comments

  • @Hominis_Floridanus , can you please let me know if you have a Technical Support case with us? Also, can you share what firmware version you are using? Thanks in advance.
    in Geo-IP Location Comment by MustafaA January 22
  • Hi @Kfleb1 On the PDF file I see that the link status for X2 is "Link Down". Did you take the screen capture after you disconnected the Verizon Wireless device? You are mentioning about Verizon Wireless but at the same time referring to X2 port. That being said, I would think you have an external modem which has ethernet…
    in Try to set up failover Comment by MustafaA January 22
  • Hello @Ajishlal I think the issue is pinpointed by our engineering/QA team, but I don't have the ETA and any further information. I will share as I have more information. Thanks for your understanding.
    in Problem with Dyn.com Comment by MustafaA January 22
  • Our engineering and QA team is aware of this issue and are working on a resolution. It is being tracked with Issue IDs GEN6-4189 and GEN7-46209 for Gen6 and Gen7 firewalls respectively.
    in Problem with Dyn.com Comment by MustafaA January 19
  • Hello @GSFC_NA Have you checked the following KB article that explains the commands needed to perform silent installation of NetExtender to the client host? Let me know if that works or not. Commands for silent installation of NetExtender…
    in upgrade NetExtender silently Comment by MustafaA January 18
  • Hi @nomadic_t Do you have the subnets added to the VPN Access of the user? If this is correctly configured then I would check the Access Rules and trace the packet flow with the Packet Monitor tool. I hope this gives some insight.
    in Accessing network shares through IPSec client to TZ270 Comment by MustafaA January 18
  • Hello @Dimas_Rafael Thank you for bringing this matter to our attention. Despite Oracle's assertion that the issue was resolved on January 16th, we have received reports from customers, including yourself, indicating persistent firewall errors during connection and update attempts. To address this concern, our engineering…
    in Problem with Dyn.com Comment by MustafaA January 18
  • Hi @pmgast Oracle had issues with their services and further information is available on https://www.dynstatus.com/. Based on this information the issue was resolved yesterday on January 16th, 2024, around 15:30 UTC. That being said, if you still have ongoing issues, best option is to contact Oracle.
    in Problem with TZ and dyn.com Comment by MustafaA January 17
  • When traffic is generated from the host with GVC, tracing the packet flow with Packet Monitor on the main site, what is your observation? You have to make sure that the networks that needs to be accessed through the GVC, has to be part of the "VPN Access" of the user. Moreover, the GVC subnet has to be part of the site to…
    in Global VPN clients cannot route traffic to another FW Comment by MustafaA January 17
  • Utilizing the SonicOS API proves to be a significantly more advantageous and practical approach for fulfilling such objectives. You can use various programming languages such as Python, PowerShell, and cURL, allowing seamless integration with bash scripting. Moreover, the availability of dedicated API libraries facilitates…
    in CLI creation of SSL VPN Users Possible? Comment by MustafaA January 17
  • The firmware UI will not allow invalid TCP port numbers.
    in Cannot Translate Multiple Ports To A Single Host Comment by MustafaA January 15
  • Hi @blublub Based on your description, this is very likely related to your network rather than the firewall. Could there be any host that is causing IP clash with the X0 interface? Check your ARP cache on the host computer if there is an entry for the X0 interface. If yes, cross-check the MAC address. With limited…
    in TZ370 - LAN and WAN connectivity lost every hour or so for 5-10 minutes Comment by MustafaA January 15
  • Hi @ManuNair If you are referring to a user with Admin privileges, concurrent login is not allowed, neither on the user interface or via API which requires Admin privileges. If you are referring to a regular user, this can be enforced with the "Enforce Login Uniqueness" option under Users - Settings - Authentication. Let…
    in How to create multiple user and login to sonicwall console simultaneously Comment by MustafaA January 15
  • Hi @tralus Can you please share a screen capture to better understand the concern? Please make sure to mask any sensitive data.
    in Physical Appliance Running Virtual Software Comment by MustafaA January 15
  • Hi @HBCANI If a cellular network modem is not in the officially supported and tested list, this means that the modem may or may not work. Your best option could be to contact our Sales team so that they have a business case when they bring this up to the Product Management team, to be added to the list. What wireless cards…
    in I am trying to determine if the TZ370 Gen7 support Comcast 4G/LTE Wireless modem for failover. Comment by MustafaA January 15