Larry All-Knowing Sage ✭✭✭✭
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@djhurt1 if you log in to your MySonicWall account and pull up the device's Licenses tab, you will be able to determine the version of NSM you have. In SonicWall's inimitable attempt at humor, the Essential Protection Service (formerly CGSS) does not contain an NSM license. The Advanced Protection Service (formerly AGSS)…
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@Mike45 - you have to open up a Support Case using the serial number of the device that experienced the issue. Based on past experience, you'll have a remote session to show the CSR the problem. You might have to be insist they DO NOT change any of your settings. And, more than likely, you'll have to temporarily disable…
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@TKWITS - yes, I did come across that page, thanks. I was thinking of saving a current configuration, then entering those values and saving that configuration then backing off to the original one. Implementing it only if necessary. And then though, that's too much work. I'm going to wait for the tech to show up, provide…
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@TCooper - you do realize that even by asking you to factory reset the device, the expectation is that you have a solid backup of the configuration before you do that. You know, so can restore the device after the troubleshooting steps have been taken. Of course, if your "W" is truly broken, and you need a new appliance,…
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Updating this thread in case anyone from SonicWall pops in - or someone else experiences this undocumented problem. One day later, and no additional messages appear in the WNM log following the error message. In this case the scheduled deactivation of Wi-Fi at the end of the day. Looking at Network - Zones, the Mesh column…
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Read through this to see if you can find the appropriate solution.
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To add to the above, review this doc and select Performance Optimized on your device.
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@JHSD - unfortunately you are shouting into the wind here. If you have opened up tickets with Support and sent emails to your sales manager with RFEs, then the only thing left to do is wait for SonicWall to provide a solution. Keep in mind that it will not be immediately available, especially when it comes to SonicWave…
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@2_Meh that IS the new version, they only announced the change last week. The DST fix is in production. I had to change a slew of schedules yesterday. Some were correct and others weren't, so I have no idea what they did. Go into your MySonicWall, click on the Download Center, then By ProductLine. Select All Versions and…
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@2_Meh - Kelly, SonicWall issued an update to WNM between May 5 and 6. It now accounts properly for DST. Please check your logs and schedules to make sure your devices are operating according to the correct schedule.
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SonicWall's published policy (linked to above) has been in place for more than three years, possibly four. I may be making this up entirely, but it more than likely corresponds to the introduction of the Gen 7 devices. What you refer to as a "change" is certainly not recent. Their primary (possibly sole) goal now is to…
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@rohded - you purchased a used firewall of unknown provenance, cannot register it, and somehow it is the vendor's fault. Yeah, go look at other brands...
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@Community Manager - I appreciate the offer. But the inordinate amount of time I have spent with SonicWall Support (for one reason or another) over the past few years has finally achieved the inevitable result: I am no longer a product advocate or fanboy. If I repeatedly have to put together a package of 7 files for…
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And.... we're back. April 21 and at nearly the end of the workday my TZ270W decided to reboot. No core dump exists and because my ticket was closed a while back, I'd have to provide the litany of files all over again. And I just don't have the willingness to do the work necessary to play whack-a-mole with this.
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@heritage - but if you move to another vendor, guess what? You are going to have to manually program that new device - from scratch - often in a way that is not as intuitive as the one that SonicWall provides. And for you to point out the Secure Upgrade data sheet as misleading is quite the stretch. That device replacement…