Larry All-Knowing Sage ✭✭✭✭
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Did you turn on AppFlow reporting for the interface on which you want statistics captured/generated? Review this KB article for details:
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@Arkwright - you are too kind. By mid-December, I am long out of stock with guiding someone who cannot begin to search, and has the temerity to ask for a hand-out.
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You do realize that firewall appliances CONSTANTLY work with the SonicWall cloud to download/update files and information? There is NO "backdoor" here - everything is in the open, and has been all along. For these new TZ80 devices, the implication is: if we, SonicWall, determine there's a threat from CVE-yyyy-xxxx, then we…
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And to read that SonicWall CSRs are suggesting upgrading from 7.1.1 to 7.1.2 to fix this INTERNAL-TO-SONICWALL problem is one of the abject excuses (but typical) that I've encountered in a while.
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@sukarechhe - please do follow up and let us know what transpired
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When I had non-standard information reported in the log, working with the Support CSR I had to revert to the Gen6 GUI, check the log to see correct information, then return to the Gen7 GUI. Log on to your firewall Change the URL to <ip address:port>/sonicui/7/m/diag and press Enter Click the Internal Settings button Search…
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This problem was eventually solved in a rather lengthy remote session with a willingly patient CSR. The ID=36 messages were a deflection from the real problem. At some point in the past another CSR apparently turned on these notifications, which skewed my view of what was happening. Apparently the ID=1198 message was no…
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@Arkwright - my limited understanding from the presentation I didn't completely comprehend is that "customers" are not going to be able to purchase TZ80s; only SonicWall partners will be able to do so. Thus, the emails don't go to the customer, but to the organization that obtains the product and registers the support…
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Clearly, mine is not an official SW response. Yes, they are describing on prem hardware. Despite many repeated attempts to obtain current ownership information, they realize they have little to no control over, and limited understanding of who owns, the fleet of extant ancient hardware. Any one of those thousands of…
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That information may not be available. Suggest you open a ticket with SonicWall Support and request the specific information you desire to see if it is obtainable.
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Have you looked through this document: https://www.sonicwall.com/techdocs/pdf/sonicosx-7-command-line-interface-reference-guide.pdf
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Three weeks of missed communication with the CSR assigned to this case - with absolutely NO resolution in sight. First, because SonicWall's support system cannot read and ingest my email responses to outbound messages. Second, because October has been full of Jewish holidays (which I observe) when the CSR calls expecting…
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This is the way!
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Support - during a phone call after a "request for confirmation" about the problem - acknowledges the back-end team needs to do some work. I am grateful they acknowledged my email address is not on a blacklist. But, at the same time, I told them, this particular problem is causing many people to feel "SonicWall support…
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Great. So, I just looked at my 200 series outdoor APs and see that there is an alert: "New Version Available - upgrade devices." But I don't think I'm going to want to jump through hoops with this knowing the devices are only going to be in operation until the end of the month. I appreciate the heads-up and I'm sorry you…