Larry Cybersecurity Overlord ✭✭✭
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- About Me
- I am President of Heliotropic Systems, Inc. I am an IT services provider for small businesses and entrepreneurs, located in Fort Lee, NJ. We offer a way for small business owners to leave their office at the end of the day with one less headache because their staff no longer complains about computer problems. (Because, quite naturally, I've made it my job to complain about computer problems!)
@MitatOnge I appreciate an outline of the basics, of which I am well versed. This is an issue specific to the SonicWall site involved. To get around the problem - not solve it, mind you - I've created an Address Object with the FQDN and an Address Group for DPI-SSL Exclusions that is included in the Objects tab of your…
I can confirm for 184.108.40.206-89n and for 220.127.116.11-83n, if you delete ALL cloud backups from 2021, they will automatically resume in 2022. If you have made MANUAL cloud backups in either year, they do not need to be deleted for this miracle to occur.
If you are attempting this under the MySonicWall - Tools - Migration Tool option I think there might be a problem. Go to https://migratetool.global.sonicwall.com/ and try it there. It did take some time just now - longer than usual - for an upload to complete, but it worked for me.
The TZ400 is not listed on the EOL page: And when you say you can't find the security suite available, where - exactly - are you looking? I'm asking because the TZ400 subscriptions are included in the January 2022 North American Partner Price list.
Well that is some investigative prowess right there! if you remove all the cloud backups from Year 2021 the cloud backs resume and they seem to be rolling the oldest out after the 3 allowed. Support only offered limited suggestions - mostly the push to go 92n-hot-fix. I'm going to test this on a specific client device to…
@Ajishlal - I got the email today about the new WNM 3.7.8 and there was a link to download the Release Notes. That ended up going nowhere. @EnaBev if you have ANY pull, please get the folks who produce those emails to differentiate between physical and cloud-based products. You can't pull down the information about WNM if…
@Thomas_Buergis while this is an interesting approach, I fear thought I will spend more time deleting all of the unwanted items from the entire firewall template than actually building the small number of address groups I need from a blank slate. Which leads to the fact that I have opened Support Case 43845653. That's…
The other day I learned that firewalls running 18.104.22.168-83n have not been doing cloud backups since the end of 2021 either. Could someone remind me what the point of this feature is for if it doesn't work?
@MacGyver if you are registered at SonicWall University, take the 15 minutes to view "Client DPI-SSL Troubleshooting Part 5" It is a truly wonderful - and for SonicWall - straightforward explanation of the steps necessary to resolve this. I realize now that the KB article didn't cover it in detail (or the same way). Larry
@Robbert the reason for the "one ticket per hot-fix" is because the ticket is based on the device's serial number. That's how cases are tracked. It would be nice to create one ticket and include all the serial numbers, but I don't think the CSRs are geared to work with such a logical construct...
@MacGyver Yes, this happens frequently (a minor pita, actually). Review this KB article: Scroll down to the heading Certificate Errors in Browsers - Self-signed certificate for actions to take. Hope that helps! Larry
Great follow-up question by CSR late yesterday evening: Can you do a manual cloud backup? Turns out, you can. Next question was: What happens if you reboot the device? I have to clear time with the client who has staff working all sorts of weird hours remotely, but I don't think that's going to kick-start the flow.
This problem was finally resolved in NSM Version 2.3.3-R11 released mid-January 2022. Yes, this problem took a year to fix.
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