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One (Sonicwave 641) of the AP SSID Shown Invalid Password indication

AjishlalAjishlal Community Legend ✭✭✭✭✭
in Wireless Network Manager

Hi,

Currently I am facing a weird issue.

my WNM configured with multiple SSID policy and its connected with 4 AP's. recently one of the AP (Sonicwave 641)showing weird issue that, suddenly all the clients are get disconnect from the AP and all configured SSID will show invalid password indication but remaining AP units are working fine. Once I reboot the unit it will start work as normal.

Did anyone face the above issue?

Category: Wireless Network Manager
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Answers

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    Today the above issue occurred twice and before rebooting the the AP i took the TSR and found below logs. did anyone experienced the same issue?

    Jun 6 03:57:05 cloudCheckin: cloudCheckin: checkin failed 460:

    Jun 6 03:57:19 kernel: ath10k_pci 0000:01:00.0: service connect used 0

    Jun 6 03:57:19 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:01:30 spLogCollector: [spLogCollector]start log pool timer at 1686024090

    Jun 6 04:04:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:04:21 kernel: ath10k_pci 0000:01:00.0: service connect used 0

    Jun 6 04:04:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:04:38 sonicpoint: Get scan A:6, scan G: 12, ts: 1686024278

    Jun 6 04:04:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:09:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:09:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:09:38 sonicpoint: Get scan A:6, scan G: 14, ts: 1686024578

    Jun 6 04:09:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:12:02 sonicpoint: sp: bk fw image exist.

    Jun 6 04:12:24 kernel: wlan: [1057:I:ANY] wlan_cfg80211_set_ap_chanwidth: wlan_cfg80211_set_ap_chanwidth: freq:2412 hw_value:1 ch_width:1

    Jun 6 04:14:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:14:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:14:38 sonicpoint: Get scan A:3, scan G: 12, ts: 1686024878

    Jun 6 04:14:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:19:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:19:44 kernel: ath10k_pci 0000:01:00.0: wmi wait time left 0

    Jun 6 04:19:44 kernel: ath10k_pci 0000:01:00.0: wmi unified ready event not received

    Jun 6 04:19:44 kernel: ath10k_pci 0000:01:00.0: Could not init core: -110

    Jun 6 04:19:46 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:20:02 sonicpoint: Get scan A:5, scan G: 13, ts: 1686025202

    Jun 6 04:20:03 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:20:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:20:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:20:43 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:20:53 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:42 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:44 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:48 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:49 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:51 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:07 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:12 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:59 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:12 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:33 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:59 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:04 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:20 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:24:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:24:31 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:38 sonicpoint: Get scan A:3, scan G: 14, ts: 1686025478

    Jun 6 04:24:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:24:46 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:47 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:02 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:03 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:28 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:43 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:21 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:32 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:35 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:38 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:39 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:54 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:27:04 cloudAgent: cloudAgent: cmdMgmt failed err code: 28, resp code: 0 (Operation timed out after 1800004 milliseconds with 0 bytes received)

    Jun 6 04:28:18 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:25 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:30 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:52 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:55 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:56 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:57 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:00 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:03 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:16 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:29:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:45 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:29:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:48 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:51 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:55 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:01 sonicpoint: Get scan A:5, scan G: 11, ts: 1686025801

    Jun 6 04:30:02 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:30:09 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:10 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:38 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:43 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:48 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:24 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:31 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:46 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:12 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:15 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:18 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:20 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:21 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:22 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:23 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:27 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:29 kernel: wlan: [1057:I:ANY] wlan_cfg80211_set_ap_chanwidth: wlan_cfg80211_set_ap_chanwidth: freq:2412 hw_value:1 ch_width:1

    Jun 6 04:32:32 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:18 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:32 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:33 sonicpoint: ideal = 0 current = 2412 on unit 1 factor = 0.120262 - 255.000000 quick mode = 0

    Jun 6 04:33:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:47 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:08 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:34:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:34:23 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:38 sonicpoint: Get scan A:5, scan G: 9, ts: 1686026078

    Jun 6 04:34:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:35:16 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:35:22 sonicpoint: ideal = 0 current = 5785 on unit 0 factor = 0.000000 - 255.000000 quick mode = 0

    Jun 6 04:36:40 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:36:57 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:36:59 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:37:00 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:37:50 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:38:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:39:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:39:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:39:38 sonicpoint: Get scan A:6, scan G: 12, ts: 1686026378

    Jun 6 04:39:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:40:08 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:40:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:41:19 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:42:56 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:44:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:44:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:44:38 sonicpoint: Get scan A:3, scan G: 11, ts: 1686026678

    Jun 6 04:44:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:49:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:49:38 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

  • AjishlalAjishlal Community Legend ✭✭✭✭✭
    image.png

    Once it reboot the AP, it will work as normal.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @Community Manager

    Can you help me to reach the above issue to the concern team?

  • Community ManagerCommunity Manager Administrator
    https://community.sonicwall.com/technology-and-support/discussion/comment/18498#Comment_18498

    Hi @Ajishlal,

    We can help. Is there a case number associated with this issue? If not, please reach out to our support team via https://www.sonicwall.com/support/contact-support/.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭
    edited June 2023

    @Community Manager @Ateef @JamsheerVP

    The unit we took it as Demo and it was under testing so I am not able to create the support ticket and today i returned the unit to the vendor.

  • faldofaldo Newbie ✭
    edited September 2023

    Recommendation: Do NOT purchase the SonicWave 641.

    1. I've opened 21 support cases in the past seven months (see screenshot).
    2. I've replaced 4 WAPs.
    3. I've installed the SonicWall firmware HotFix for the WAPs.
    4. Despite these measures, I must reboot the WAPs multiple times daily.

    This is the most frustrating case in my 30-year career.

    image.png


    2023-09-09_11-55-05.gif


  • faldofaldo Newbie ✭
    2023-09-09_12-06-02.gif


  • Community ManagerCommunity Manager Administrator
    https://community.sonicwall.com/technology-and-support/discussion/comment/19127#Comment_19127

    Hello @faldo, it's best practice to obfuscate serial numbers. Would you like me to do that for you?

  • faldofaldo Newbie ✭
    2023-09-09-11-39-31.jpg


  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @faldo

    I am also facing the same issue and I tested with multiple unit (641) and all unit having same issue.

    What support team is telling about this issue? I was generated and analyze the logs and could not find any issue related with this problem.

    The same policy applied to 200 series and 641 series and facing issue only 641. Today I will apply the same policy on 621 series.

  • faldofaldo Newbie ✭

    @Ajishlal

    In hindsight, knowing what I know now, I would never have chosen SonicWave 641 for mission-critical operations.

    It's the WiFi support team. We've faced these issues daily for months, and the technical team's performance has been unimpressive. I'll post an update as soon as I have new insights. Today they want to collect more logs. Nightmare...

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @faldo @Larry @BWC @TIJU @Saravanan @Ateef @JamsheerVP

    Dears Fyi,

    Tested with Sonicwave 621 AP and I am getting the same issue (Invalid Password) but the same time 200 series AP's are working fine with the same SSID policy.

    I think all 600 Series having the same issue & reboot the AP is the only solution for fixing the issue.

  • LarryLarry All-Knowing Sage ✭✭✭✭

    @Ajishlal - I stopped implementing SonicWall APs for all client sites early last year and plan to replace all active devices when licenses expire. I guess that business decision let me avoid this pain.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @Larry

    I wont recommend to anyone for this 600 series units anymore.

    Paid a huge amount for getting this pain 😣. Yesterday I created the ticket & until now no one contacted me from the support.

  • faldofaldo Newbie ✭

    @Larry @BWC @TIJU @Saravanan @Ateef @JamsheerVP

    I created a new policy.

    Been three days, no reboot. Not holding my breath.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @faldo

    While I am doing the POC ( Sonicwave 641) as well as Sonicwave 621in production, It will work couple of days/week continuously but it will show the issue unexpectedly.

    Some days rebooted twice due the invalid password issue & I am pretty sure this is not due to the policy because the same policy I do have another models (200 series) and those are working fine.

  • faldofaldo Newbie ✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/19360#Comment_19360

    I have had an identical experience with the SonicWave 200 series remaining unaffected even though they share the same policy. I created a new policy for the 641, desperately. However, it has only been a few days, and I am not confident in my diagnosis.

    The 'invalid password' issue began when I integrated a secondary SonicWall (HA). Despite reverting back to the original network topology by removing the secondary SonicWall, the password issue persists.

    What network change triggered your error?

  • faldofaldo Newbie ✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/19360#Comment_19360

    Yep. The new policy did not help. The 641 failed again tonight.

    2023-10-04_23-36-38.png


  • AjishlalAjishlal Community Legend ✭✭✭✭✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/19373#Comment_19373

    As I informed that, this is not related with any Firewall policy. Currently I am using the WNM and configured multiple zones and multiple SSID and I am facing the issue only where I am using the 600 series.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @faldo

    Can I have the hotfix number which they give you for fixing the issue?

  • faldofaldo Newbie ✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/19418#Comment_19418

    This is the latest Hot-fix number: SonicWaveAX_fw_9.6.4.7-61o-1.bin.sig

    I made it available to download in the below link:

    https://www.dropbox.com/scl/fi/0e77nu566bfos1yn7trdg/SonicWaveAX_fw_9.6.4.7-61o-1.bin.sig?rlkey=22hr3rktp4yt5n6nnkdnac8ky&dl=0

    Let me know if you need the instructions.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @faldo

    I got the same from Support and yesterday I applied. will update you soon the status.

  • MustafaAMustafaA SonicWall Employee

    Please provide feedback if the hotfix firmware has resolved your issue. Also if you could indicate for how long the SonicWave 600 has been running, that would be helpful. For reference purposes, this issue is being tracked with WSC-4641.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @MustafaA @faldo @Larry @BWC @TIJU @Saravanan @Ateef @JamsheerVP

    After the hotfix now I am facing one another weird issue. The first incident happen on 18th October and second incident happened today.

    showing weird behavior that the 621 went to offline mode and not able to reach either through local interface/web interface/WCM.

    Not even pinging. As well as the unit not showing any LED indication for the signals (2.4/5Ghz) but the surprising factor is end users are not affected and they are connected the SSID's and working fine.

    After 5:15hours deep sleep the interface came to online automatically.

    NB: Updated the case with TSR and video footage of the unit during the offline mode

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @MustafaA @faldo @Larry @BWC @TIJU @Saravanan @Ateef @JamsheerVP

    After the long sleep the interface came back to online & able to access local & cloud interface.

    During this offline period, End users are able to connect to the SSID's like normal no other issues reported until now.

    image.png


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