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One (Sonicwave 641) of the AP SSID Shown Invalid Password indication

AjishlalAjishlal Community Legend ✭✭✭✭✭
in Wireless Network Manager

Hi,

Currently I am facing a weird issue.

my WNM configured with multiple SSID policy and its connected with 4 AP's. recently one of the AP (Sonicwave 641)showing weird issue that, suddenly all the clients are get disconnect from the AP and all configured SSID will show invalid password indication but remaining AP units are working fine. Once I reboot the unit it will start work as normal.

Did anyone face the above issue?

Category: Wireless Network Manager
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Answers

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    Today the above issue occurred twice and before rebooting the the AP i took the TSR and found below logs. did anyone experienced the same issue?

    Jun 6 03:57:05 cloudCheckin: cloudCheckin: checkin failed 460:

    Jun 6 03:57:19 kernel: ath10k_pci 0000:01:00.0: service connect used 0

    Jun 6 03:57:19 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:01:30 spLogCollector: [spLogCollector]start log pool timer at 1686024090

    Jun 6 04:04:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:04:21 kernel: ath10k_pci 0000:01:00.0: service connect used 0

    Jun 6 04:04:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:04:38 sonicpoint: Get scan A:6, scan G: 12, ts: 1686024278

    Jun 6 04:04:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:09:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:09:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:09:38 sonicpoint: Get scan A:6, scan G: 14, ts: 1686024578

    Jun 6 04:09:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:12:02 sonicpoint: sp: bk fw image exist.

    Jun 6 04:12:24 kernel: wlan: [1057:I:ANY] wlan_cfg80211_set_ap_chanwidth: wlan_cfg80211_set_ap_chanwidth: freq:2412 hw_value:1 ch_width:1

    Jun 6 04:14:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:14:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:14:38 sonicpoint: Get scan A:3, scan G: 12, ts: 1686024878

    Jun 6 04:14:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:19:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:19:44 kernel: ath10k_pci 0000:01:00.0: wmi wait time left 0

    Jun 6 04:19:44 kernel: ath10k_pci 0000:01:00.0: wmi unified ready event not received

    Jun 6 04:19:44 kernel: ath10k_pci 0000:01:00.0: Could not init core: -110

    Jun 6 04:19:46 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:20:02 sonicpoint: Get scan A:5, scan G: 13, ts: 1686025202

    Jun 6 04:20:03 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:20:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:20:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:20:43 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:20:53 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:42 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:44 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:48 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:49 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:21:51 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:07 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:12 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:22:59 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:12 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:33 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:23:59 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:04 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:20 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:24:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:24:31 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:38 sonicpoint: Get scan A:3, scan G: 14, ts: 1686025478

    Jun 6 04:24:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:24:46 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:24:47 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:02 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:03 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:28 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:43 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:25:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:21 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:32 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:35 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:36 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:38 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:39 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:26:54 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:27:04 cloudAgent: cloudAgent: cmdMgmt failed err code: 28, resp code: 0 (Operation timed out after 1800004 milliseconds with 0 bytes received)

    Jun 6 04:28:18 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:25 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:30 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:52 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:55 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:56 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:28:57 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:00 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:03 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:16 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:29:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:45 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:29:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:48 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:51 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:29:55 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:01 sonicpoint: Get scan A:5, scan G: 11, ts: 1686025801

    Jun 6 04:30:02 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:30:09 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:10 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:38 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:43 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:30:48 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:24 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:31 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:31:46 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:12 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:15 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:18 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:20 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:21 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:22 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:23 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:27 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:29 kernel: wlan: [1057:I:ANY] wlan_cfg80211_set_ap_chanwidth: wlan_cfg80211_set_ap_chanwidth: freq:2412 hw_value:1 ch_width:1

    Jun 6 04:32:32 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:32:37 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:18 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:32 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:33 sonicpoint: ideal = 0 current = 2412 on unit 1 factor = 0.120262 - 255.000000 quick mode = 0

    Jun 6 04:33:45 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:33:47 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:08 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:34:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:34:23 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:34:38 sonicpoint: Get scan A:5, scan G: 9, ts: 1686026078

    Jun 6 04:34:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:35:16 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:35:22 sonicpoint: ideal = 0 current = 5785 on unit 0 factor = 0.000000 - 255.000000 quick mode = 0

    Jun 6 04:36:40 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:36:57 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:36:59 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:37:00 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:37:50 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:38:17 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:39:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:39:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:39:38 sonicpoint: Get scan A:6, scan G: 12, ts: 1686026378

    Jun 6 04:39:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:40:08 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:40:13 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:41:19 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:42:56 kernel: wlan: [0:W:ANY] ol_ath_sched_ppdu_stats: ol_ath_sched_ppdu_stats:982 VAP instance is NULL

    Jun 6 04:44:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:44:21 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:44:38 sonicpoint: Get scan A:3, scan G: 11, ts: 1686026678

    Jun 6 04:44:39 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

    Jun 6 04:49:20 sonicpoint: rsTrigIdsScan: scanradio 2, wait 0

    Jun 6 04:49:38 kernel: IPv6: ADDRCONF(NETDEV_UP): ath20: link is not ready

  • AjishlalAjishlal Community Legend ✭✭✭✭✭
    image.png

    Once it reboot the AP, it will work as normal.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @Community Manager

    Can you help me to reach the above issue to the concern team?

  • Community ManagerCommunity Manager Administrator
    https://community.sonicwall.com/technology-and-support/discussion/comment/18498#Comment_18498

    Hi @Ajishlal,

    We can help. Is there a case number associated with this issue? If not, please reach out to our support team via https://www.sonicwall.com/support/contact-support/.

  • AjishlalAjishlal Community Legend ✭✭✭✭✭
    edited June 8

    @Community Manager @Ateef @JamsheerVP

    The unit we took it as Demo and it was under testing so I am not able to create the support ticket and today i returned the unit to the vendor.

  • faldofaldo Newbie ✭
    edited September 11

    Recommendation: Do NOT purchase the SonicWave 641.

    1. I've opened 21 support cases in the past seven months (see screenshot).
    2. I've replaced 4 WAPs.
    3. I've installed the SonicWall firmware HotFix for the WAPs.
    4. Despite these measures, I must reboot the WAPs multiple times daily.

    This is the most frustrating case in my 30-year career.

    image.png


    2023-09-09_11-55-05.gif


  • faldofaldo Newbie ✭
    2023-09-09_12-06-02.gif


  • Community ManagerCommunity Manager Administrator
    https://community.sonicwall.com/technology-and-support/discussion/comment/19127#Comment_19127

    Hello @faldo, it's best practice to obfuscate serial numbers. Would you like me to do that for you?

  • faldofaldo Newbie ✭
    2023-09-09-11-39-31.jpg


  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @faldo

    I am also facing the same issue and I tested with multiple unit (641) and all unit having same issue.

    What support team is telling about this issue? I was generated and analyze the logs and could not find any issue related with this problem.

    The same policy applied to 200 series and 641 series and facing issue only 641. Today I will apply the same policy on 621 series.

  • faldofaldo Newbie ✭

    @Ajishlal

    In hindsight, knowing what I know now, I would never have chosen SonicWave 641 for mission-critical operations.

    It's the WiFi support team. We've faced these issues daily for months, and the technical team's performance has been unimpressive. I'll post an update as soon as I have new insights. Today they want to collect more logs. Nightmare...

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