MySW :2FA - I sign in frequently on this device. Don't ask me for a code in the future.
Halon5 Enthusiast ✭✭
in Water Cooler
fyi: Using Chrome
The 2FA feature for sign-on from the same device never works as expected creating some frustrations for user.
Is anyone else experiencing this?
Category: Water Cooler
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Thanks for the heads up and sorry for the inconvenience. Let me reach out to our back-end team and see if this is a known issue.
I'll let you know when I have an update.
@micah - SonicWall's Self-Service Sr. Manager
Good morning, I also get two verification codes sent to me at the same time - Thank you
Thank you for checking
Hey @Halon5. A new release was pushed to MySonicWall that should resolve this issue. Keep me updated if so or if you are still experiencing this issue.
Hey @Chris I tried to turn on 2FA from the new console.(i had disabled it) .. Doesnt work?
Do I need to use the Classic console to turn this on?
Hi @Chris OK. Worked when I re-enabled 2FA from the CLASSIC MySW interface.
OK @Chris got presented with the dreaded request for 2FA code again. :(
😞 Thanks for letting me know @Halon5. I will reach out to the team and see what's going on.
Hello @Halon5 and @Patrick505
Are you both still receiving two verification codes at the same time?
@Chris I am not using the email method so only one code. Just now I was signed in immediately without challenge...!.? But that would be rare?
@Halon5 and just just to make sure 2fa is still enabled correct?
@chris It was enabled via the CLASSIC interface (contemporary didn't work as I recall).
Thanks @Halon5 . I will pass this along to the MYSW team and see if they have any information.
I don't have 2FA enabled on my account, but when logging into the community site a code got requested, I have to click resend code manually to get the code. Login to MySonicWall is working with username/password only. Don't know if this is by design.
@Chris @BWC , seems its working for me of late.. (no 2FA challenge on my main workstations Windows Chrome).
Got one on my iPhone when I attempt to use MySW App which appears to indicate some respect for the differing device access...
should this 2FA behaviour back from March be fixed? My MSW account is not protected by 2FA but I have to provide the OTP when logging into the community. But I do not receive any code without hitting the resend code button. Just a glitch.
Hey @BWC ,
Apologies for the delayed response I was not notified of your @ mention of me. Looking into this now for you with the necessary individuals.