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MySW :2FA - I sign in frequently on this device. Don't ask me for a code in the future.

Halon5Halon5 Enthusiast ✭✭

fyi: Using Chrome

The 2FA feature for sign-on from the same device never works as expected creating some frustrations for user.

Is anyone else experiencing this?

Category: Water Cooler
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Answers

  • Hey @Halon5,

    Thanks for the heads up and sorry for the inconvenience. Let me reach out to our back-end team and see if this is a known issue.

    I'll let you know when I have an update.

    Regards,

    🖐️ Sr. Manager, Web and Digital, SonicWall. Say "hi" by tagging me at @micah.

  • Good morning, I also get two verification codes sent to me at the same time - Thank you

  • Thank you for checking


  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    Hey @Halon5. A new release was pushed to MySonicWall that should resolve this issue. Keep me updated if so or if you are still experiencing this issue.

  • Halon5Halon5 Enthusiast ✭✭

    Hey @Chris I tried to turn on 2FA from the new console.(i had disabled it) .. Doesnt work?

    Do I need to use the Classic console to turn this on?

  • Halon5Halon5 Enthusiast ✭✭

    Hi @Chris OK. Worked when I re-enabled 2FA from the CLASSIC MySW interface.

  • Halon5Halon5 Enthusiast ✭✭

    OK @Chris  got presented with the dreaded request for 2FA code again. :(

  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    😞 Thanks for letting me know @Halon5. I will reach out to the team and see what's going on.

  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    Hello @Halon5 and @Patrick505

    Are you both still receiving two verification codes at the same time?

  • Halon5Halon5 Enthusiast ✭✭

    @Chris I am not using the email method so only one code. Just now I was signed in immediately without challenge...!.? But that would be rare?

  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    @Halon5 and just just to make sure 2fa is still enabled correct?

  • Halon5Halon5 Enthusiast ✭✭
    edited March 2020

    @chris It was enabled via the CLASSIC interface (contemporary didn't work as I recall).

  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    Thanks @Halon5 . I will pass this along to the MYSW team and see if they have any information.

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi all,

    I don't have 2FA enabled on my account, but when logging into the community site a code got requested, I have to click resend code manually to get the code. Login to MySonicWall is working with username/password only. Don't know if this is by design.

    --Michael@BWC

  • Halon5Halon5 Enthusiast ✭✭
    edited March 2020

    @Chris @BWC , seems its working for me of late.. (no 2FA challenge on my main workstations Windows Chrome).

    Got one on my iPhone when I attempt to use MySW App which appears to indicate some respect for the differing device access...

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @Chris,

    should this 2FA behaviour back from March be fixed? My MSW account is not protected by 2FA but I have to provide the OTP when logging into the community. But I do not receive any code without hitting the resend code button. Just a glitch.

    --Michael@BWC

  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    Hey @BWC ,

    Apologies for the delayed response I was not notified of your @ mention of me. Looking into this now for you with the necessary individuals.

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