Unable to receive log files on NSA220 after upgrading firmware
AronS Newbie ✭
I recently upgraded the firmware on my NSA220 to version SonicOS Enhanced 22.214.171.124-7o. Since doing so, the alerts and log files will not send on the NSA220. Nothing has changed on my email account config but when I try to manually send a log file, an error is recorded stating 'SMTP authentication problem:Username and password don't match.'
I have tried using 2 other different email accounts on different domains and triple checked the configuration settings but keep getting this message regardless. Is there a known issue or workaround for this?
Category: Mid Range Firewalls
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I could not find any reported issues specific to this for Gen 5 devices. I would suggest reaching out to our Support team so that we can perform some packet captures and find out the root cause of this problem.
Technical Support Advisor, Premier Services
I know this is a year old but having the same problem on NSA 240, NSA 250m, NSA 2400 which were working until the 126.96.36.199-7o upgrade. These firewalls will be decommissioned but in the meantime the Email alerts are important.
Were you @AronS , @joshuamarius able to resolve this issue?
This is a firmware problem. @shiprasahu93 , Is there a place were you can report to sonicwall about bugs in their firmware?
No. I have tried every combination possible, including app passwords in Gmail, trying other email providers, SSL, TLS, different ports and nothing works. I still get the same error message.