Unable to receive log files on NSA220 after upgrading firmware

AronS

I recently upgraded the firmware on my NSA220 to version SonicOS Enhanced 5.9.2.13-7o. Since doing so, the alerts and log files will not send on the NSA220. Nothing has changed on my email account config but when I try to manually send a log file, an error is recorded stating 'SMTP authentication problem:Username and password don't match.'

I have tried using 2 other different email accounts on different domains and triple checked the configuration settings but keep getting this message regardless. Is there a known issue or workaround for this?

shiprasahu93

Hello @AronS,

Welcome to the SonicWall community.

I could not find any reported issues specific to this for Gen 5 devices. I would suggest reaching out to our Support team so that we can perform some packet captures and find out the root cause of this problem.

https://www.sonicwall.com/support/contact-support/

Thanks!