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Unable to receive log files on NSA220 after upgrading firmware

AronSAronS Newbie ✭
in Mid Range Firewalls

I recently upgraded the firmware on my NSA220 to version SonicOS Enhanced 5.9.2.13-7o. Since doing so, the alerts and log files will not send on the NSA220. Nothing has changed on my email account config but when I try to manually send a log file, an error is recorded stating 'SMTP authentication problem:Username and password don't match.'

I have tried using 2 other different email accounts on different domains and triple checked the configuration settings but keep getting this message regardless. Is there a known issue or workaround for this?

Category: Mid Range Firewalls
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Answers

  • shiprasahu93shiprasahu93 Moderator

    Hello @AronS,

    Welcome to the SonicWall community.

    I could not find any reported issues specific to this for Gen 5 devices. I would suggest reaching out to our Support team so that we can perform some packet captures and find out the root cause of this problem.

    https://www.sonicwall.com/support/contact-support/

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • joshuamariusjoshuamarius Newbie ✭

    I know this is a year old but having the same problem on NSA 240, NSA 250m, NSA 2400 which were working until the 5.9.2.13-7o upgrade. These firewalls will be decommissioned but in the meantime the Email alerts are important.

    Email01.png


  • moonrakermoonraker Newbie ✭

    Were you @AronS , @joshuamarius able to resolve this issue?

    This is a firmware problem. @shiprasahu93 , Is there a place were you can report to sonicwall about bugs in their firmware?

  • joshuamariusjoshuamarius Newbie ✭

    No. I have tried every combination possible, including app passwords in Gmail, trying other email providers, SSL, TLS, different ports and nothing works. I still get the same error message.

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