OMG! That makes so much sense! In both of my most recent experiences, I had to become extremely hostile and demand that the CSR quit marking the case, Pending Closed. I hadn't heard from him in two w… (View Post)

I get it. It stinks that you have to be, "that person," but if you want the support you paid for, then that seems to be what it takes. I should also add that in both of my tickets over the … (View Post)

Sadly that's what it took here. After two weeks of sitting back and playing nice, I actually had to become someone I don't like to be to get it escalated. I hate that you have to be that way today to… (View Post)

Well, interestingly enough, within an hour of posting this in the open forum, after two weeks of nothing, the case magically got escalated. Thanks to Anthony who after two weeks of absolutely nothing… (View Post)