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Swamy

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Swamy SonicWall Employee

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  • HI BingoAtWork, Apologies for the inconvenience, we are working to address Amazon CloudFront IPs issue with Sonicwall GEO-IP, please allow UAE or enable custom list and configure manual override as temporary workaround. We are expecting to release a fix by mid/end of this week tentatively, please refer KB article for how…
    in Day 5 of Geo-IP issue and no official word from SonicWALL Comment by Swamy November 18
  • Hi TVPORTS86, Apologies for the inconvenience, we are active working to address the issue reported https://www.reddit.com/r/sonicwall/comments/1gqmh5d/cloudfrontnet_is_now_in_the_uae/?rdt=51714fix is expected to be pushed/available by early next week. Please implement the workaround by allowing UAE or Override Firewall…
    in Latest Chromium update issues with GEO-IP Comment by Swamy November 15
  • Hi THIBAUT_F8, 5090 is one of the old SonicOS build, it's possible you are still running older version Nx, please reach out to support for further assistance. Regards Swamy
    in Incapable of accessing the server over Wi-Fi Comment by Swamy October 2023
  • Hi THIBAUT_F8, If you have the latest client installed and working with windows (Nx) but not on Mac (MC), please contact Sonicwall support and report a ticket for further review and assistance.
    in Incapable of accessing the server over Wi-Fi Comment by Swamy September 2023
  • Hi SONICTEK, Could you please let me know if you have a support ticket reported? and share the ticket number if you have one reported? Regards Swamy
    in Registration issues and NAT Comment by Swamy September 2020
  • Hi MRT, we had some performance issue on Capture client web service and its been resolved. Capture Client management console should be operating as expected, please let me know if the issue continues to persist. Please visit @ https://status.sonicwall.com/ for more details. Regards Swamy
    in excessive 504's in console Comment by Swamy September 2020
  • Please refer article @ https://www.sonicwall.com/support/knowledge-base/capture-client-compatibility-with-macos/181002091913953/ for "Capture Client Compatibility With MacOS".
    in Warning - Upgrade to macOS BigSur (10.16 and 11.X) is not recommended yet Comment by Swamy September 2020
  • Thank you for the feedback Michael, we continue to work on improving user experience with Capture Client. Agent install and uninstall should be a seamless process, your case was an exception and related to CC DB corruption, hence we had to build a CleanerUtility tool for your Macbook. Best Regards Swamy
    in CaptureClient 3.1 - how to easily upgrade? Comment by Swamy August 2020