SuroopMC SonicWall Employee
Comments
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@Jürg - did you try decommissioning or deleting the device? In such situations, a delete is recommended, not a decommission.
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@FFG - I would recommend working with Support. They will need to determine what the current status of the threat and quarantined file is. To troubleshoot this further, they will need more information which obviously cannot be shared on this forum.
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@FFG - do you see the option to Unquarantine on the Threat page? See screenshot below.
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@BWC - thank you for your candor as always. It's always good to have customers who provide critical feedback. Keeps us humble. The version drift was caused by other priority projects on our side which resulted in the release of CC 3.5 and the ability for MSSPs to manage global policies across their customers. That required…
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@Felix and @Patrik - I would not recommend making any command line changes on your endpoints without blessings from our Support team. Please ask for your case to be escalated to an SME - there is a newer S1 client that will require a reinstall of the Capture Client and the S1 Agents. But it is known to fix VSS errors and…
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@NSA2650 - thank you for your comment and appreciate your patience. We are investigating as this is not limited to your environment. It seems to be an issue on the server side. And we hope to be able to resolve it by this weekend.
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@Wilson - I'm assuming you checked out these articles from Thomson Reuters There seems to be special guidance for SQL Usage for File Cabinet and something our Local Performance Improvement for Ultratax. If none of those work, Support should be asking you to collect some debug logs so that we can escalate the case to…
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Take a look at Capture Client Advanced - it combines the Content Filtering feature with NGAV and other endpoint security features. Our future direction for Content Filtering client will be based on the Capture Client platform and next year we will expand logging and reporting to also include allowed Web traffic. EPRS and…
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@KayB - You can reach out to SonicWall's customer support team - they will want to verify that you actually own the device with some details. They may also need an authorization from the previous account where the device is currently registered.
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@Unibusch @TKWITS @preston @SonicAdmin80 - thank you very much for your feedback. We absolutely understand the pain you are seeing with Support & Downloads and work is underway to improve the experiences there too. We are reviewing how its done in Classic mode as well as how other applications do it to bring the best…
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We have noted the lack of endpoint info and will be resolving it as part of our next major release. The endpoint info should already be showing up for most other notifications but a couple like the content filtering ones are yet to be updated. Thanks for the feedback
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Hi @Bernhard_Winter - we dnt have a feature ike this currently and we haven't planned for it in the near future. As a reseller, how would you account for the increase in licenses? Our MSSP monthly program is typically used by MSSP partners who control all aspects including licensing.
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@ThK - our actions should not have upgraded a 2.0.28 to 3.1.1. Especially if your 2.0.28 was setup as a Self-Managed policy. Please raise a support ticket so that our teams cn investigate why that happened.
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As mentioned in our email communications on July 27th, 3.1.1 is truly a replacement for 3.1.0, which also means that 3.1.0 was withdrawn. Thus in all sensed, we replaced all installations of 3.1.0 with 3.1.1. This was also mentioned on our email..
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@BWC - turns out it was a wrong file extension on the URL. The issue has been fixed now. Thanks again for your feedback!