registered device

KayB · November 2020

We have swapped Tech support companies and I can't register our hardware under the company mysonicwall login as device already registered. how do I find how it was registered and how to "move" it. It may have been saved under a different email in my company or under the Tech support company.

SuroopMC · November 2020

@KayB - You can reach out to SonicWall's customer support team - they will want to verify that you actually own the device with some details. They may also need an authorization from the previous account where the device is currently registered.

Sri · November 2020

++ Customer service expert for further assistance.

@MunirajE

MunirajE · November 2020

@KayB

Hello Kay,

Greetings!

You can send an email to customer_service@sonicwall.com with all details( Serial number and new Mysonicwall account user name or email), Also as a proof kindly attach TSR report, Picture of the bottom of the device or Invoice copy for the purchase ( Any one of the document ) After all the process the device will be transferred to your MSW account within 24 to 48 hours.

KayB · November 2020

I managed to remotely download proof of ownership and registration now being swapped.

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