Larry All-Knowing Sage ✭✭✭✭
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Darn, this worked on March 27, but does not work with new email notification on March 28. Sigh… But what is worse, is I received an email alert today, which is why I checked again. Here's the header: "Weekly Notices" for CATP - what?!? And, after checking the firewall, this alert / notification / missing was from an event…
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Apparently took until MSW 26.12.0 (amazing). Of course the CATP information in the firewall still doesn't display properly, but that's another support ticket.
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@Arkwright - entirely possible. SW Engineers: we will fix it in the next release Me: You keep using that word. I do not think it means what you think it means…
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And herein lies an undeniable problem that SonicWall has created for itself. ALL support is device-based. Nothing in the reporting mechanism allows for issues and problems with the user interface (i.e., the product). On MySonicWall, the page footer has a "Report Issues" link. I would guess I could report an issue about a…
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Thursday, March 20 update: The internal team is still working on this. As soon as I hear back from them I will update you.
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Confirmed by my Inside Territory Manager.
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Tagging in here for reasons. Looking at my own TZ270W running SonicOS 7.1.3-7015. I only manage to "get" around 100 entries in the System Log to review. One client site this morning issued HPE alerts that the Aruba cloud devices were offline. They use a TZ470 that is still running SonicOS 7.0.1-5165. The System Log only…
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@Sachingorde - sent email earlier. I appreciate your cogent response. Thanks!
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Hello Larry, I've updated the internal team on the same. I will keep you posted on this. Thank You, Vicky Chetri Technical Support Engineer After two months, this missive does not give me any true feeling of assurance….
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Yes, just downloaded the Core Temp utility, which got flagged. Logged on to MSW and still no joy. Feedback provided…
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Whether Sonicwall actually did it like that, is another matter. @Arkwright - you're one funny guy!
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Acknowledging the "arrival" of the two options in my TZ270W, which is now running SonicOS 7.1.3-7015. I'm sure the times listed in the documentation were not adjusted for the TZ series. In fact, the only reference to "multiblade" that appears in ANY technical documentation is for the SonicWall NSsp 15700.
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Hello Larry, The fix will be added to new mysonicwall version 26.11.0 which is scheduled for March first week. Thank You, Vicky Chetri Technical Support Engineer I guess we will see (or not)…
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The funny thing is…none of the support techs you usually get on the phone would be able to get through the IVR if they were on that side of the line. LOL - very true!
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February 2025 and this is STILL broken. How is anyone else working with support? Are you calling all the time? Are you emailing and the cases appear in the History tab? I'm so IRATE that something so fundamental can be broken for so long that it is astonishing.