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I had this exact thing this week except on a NSA 3600. There is a hot fix that support gave me and it's worked. The name of the file was sw_nsa-3600_eng_6.5.4.14-111n--HFGEN6-2333-21n_6.5.4_release_6_5_4_1_21n_1295648.sig Maybe you can download it and install it like you did for the firmware, but check for your firewall…