David W SonicWall Employee
Comments
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@Trevor Thanks for your questions. We are making changes to HES starting with North America soon. And it is for exactly that scalability, which is why we needed to make IP changes. However that is not the reason for Capture being slow. Just like HES, Capture is also a cloud service and is managed by a different group.…
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@BWC The link in question does not check every database we use for IP Reputation. I does need to be updated and I will discuss it in one of our next meeting.
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Yes, we also see this occur on our own Hosted Email Security as well. Microsoft has been aware of the issue occurring on and off for a few months now. If you start to see issues here on down detector it can at least give you an idea of the time they started as well. As far as getting any real solution I'm afraid that…
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You can use the on prem for inbound just not for outbound at this time. The addition of support for outbound is in the roadmap but I do not know right now when that is to be added.
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@BWC It does not take much for it to get counted. I cannot give specific details here but if you want to get me a sample I can give you an idea privately of what it was and why it was thumprinted.
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Collab designates it as something that was submitted into our feed. Either by manual or automatic means. It can only be adjusted by our effectiveness team. Can you open a case and supply a copy of one of the messages and they can get it adjusted.
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@Trevor You should see the download now. @BWC I sent you a message, can you send me the serial number and I can have the back end check it. Thanks
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I've sent an email over to our back end teams to see if they can look into this. Thanks for being patient.
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Yes, when we post a build it is available for all. Physical, virtual appliances and windows software.
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Here is what I can see from my mysonicwall.com account.
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@TREVOR IT 's there and available. I can see it for all.
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@SonicAdmin80 the issue in this thread is not an included fix in 10.0.9 And if you use openLDAP I do not advise any upgrade until we release 10.0.10
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Sometimes we do see an issue where the NAT policy on the firewall stops working correctly and turning it off then on again addresses the issue. If you didn't have any inbound issues and there were no alerts it does not appear to be an issue with the Email security itself. If you see this start up again I would open a case…
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Were there any kind of alerts at the time? Was inbound email working correctly? The error you show from the MTA normally means there was no answer from the remote side. This could be due to the firewall, ISP or an outage at the remote side. Were the main ones involved using the same ISP?
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You must first be liecened then as an admin log in and enable users to use it in the user view set up area.