David W SonicWall Employee
Comments
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There is presently no back end issue. If you did a hard reboot, power outage or any number of things it can cause corrupt data. Please follow the rebuild option in this KB and if you do have issues still please call support and open a case. Use the one for For appliances: Versions 7.4.6 – 9.x.x
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These are correct assessments and I will be discussing with engineering about the length of records and what we are looking up. Obviously I wont have any immediate updates but hopefully we will be able to have them lengthen the depth we will go to do lookups. Permanent Error: SPF record is too long for ES, although it's…
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@BWC I'm working several different projects at the moment not just Email Security. I will try and get you something together over this coming week. It's not a simple response for this one.
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@BWC I will message you directly on this to explain the why. Anything else would have to be addressed by PM.
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Port 587 would be TLS. It is a normal part of email delivery. If you are seeing issues with spam I would advise to open a case with support to review the issue.
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You can add drive space but not while running. You have to shut it down, add the drive space and boot it back up. It will provision the space allocated as it boots up.
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@BHO We do not reach out to clients using DNS. These would be responses to DNS requests coming to our servers. I would suggest a packet capture on the client IP to see what service on the computer is making the request. Also your firewall should never allow a DNS request in that the request did not originate from inside.…
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@BHO Please check the client where you are seeing this and see if the Sonicwall antispam desktop client is installed or Zone Alarm from Checkpoint. That is most likely why you are seeing this.
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Correct, the settings do not limit the links in the junk summary, they can be clicked but do not do anything.
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All of the settings pertaining to what users can do from the Junkbox summary are in the summary settings page.
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Make sure that User Account Control is disabled on the server the junkstore is installed on. If it was installed while UAC was on you may need to reinstall it.
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PLease try using a different browser. We have noticed lately with updates to various browsers that they do not properly refresh that specific area.
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@BWC Please keep in mind that there are 2 kinds of IP reputation. One that blocks the connecting IP and one that considers the sending IP to be spam. Appears this was sent into our systems as spam on Nov 2020. For now I greylisted that IP but in the future for something like this you can always add teh sender IP to teh…
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@BWC This issue is resolved.
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@BWC Yes, it is. You can supress the alerts under the System monitoring page if you wish. I do not have any further information on it at this time and waiting for an update from the backend teams.