Comments
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I am not clear on this comment. Please file a support case and pass the case number. We will assess internally.
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Hey @Larry MySonicWall has a bi-weekly upgrade cycle and this issue occurred unexpectedly. Since it was a point failure on a specific use case, we did not put up a customer notice. We tried to resolve it quickly for all impacted customers. We will be more proactive going forward in notifying customers.
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Hi @BWC : More than 99% files get processed within 5 mins. The 30 mins timeout is a very long timeout. There were some recent issues with a third party engine of Capture ATP that led to longer processing time. It was a temporary issue and was resolved. Before moving to Capture ATP sandbox filtering, the files get scanned…
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We plan to add this to some of our subsequent releases. The upcoming release planned in April timeframe does not have this feature. Further timeline of the feature can be communicated once we decide the release version of this feature. Please inform SonicWall sales team if there are large deals getting blocked. That will…
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@Halon5 @BWC : Please confirm if it is working now.
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@Halon5 and @ThK : ES 10.0.8 is available now for download.
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Hi @Bernhard_Winter : MSSP Monthly is designed for MSSP where the partners control the licensing and deployment. End customer is only using service. The billing which we do at back-end is tied to your account. So it would be hard to extend the MSSP Monthly option to a customer's account. We do not plan to support this is…
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@RuheeSafiya : if it helps, lets ask @BWC to create a support case - add all details, collect sample and feed this into Dev and QA team for validation and fix.