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Ankur

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Ankur Moderator

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  • I am not clear on this comment. Please file a support case and pass the case number. We will assess internally.
    in Cannot open any case details on MySonicWall Comment by Ankur June 2021
  • Hey @Larry MySonicWall has a bi-weekly upgrade cycle and this issue occurred unexpectedly. Since it was a point failure on a specific use case, we did not put up a customer notice. We tried to resolve it quickly for all impacted customers. We will be more proactive going forward in notifying customers.
    in Cannot open any case details on MySonicWall Comment by Ankur June 2021
  • Hi @BWC : More than 99% files get processed within 5 mins. The 30 mins timeout is a very long timeout. There were some recent issues with a third party engine of Capture ATP that led to longer processing time. It was a temporary issue and was resolved. Before moving to Capture ATP sandbox filtering, the files get scanned…
    in Capture ATP being really slow lately? Comment by Ankur March 2021
  • We plan to add this to some of our subsequent releases. The upcoming release planned in April timeframe does not have this feature. Further timeline of the feature can be communicated once we decide the release version of this feature. Please inform SonicWall sales team if there are large deals getting blocked. That will…
    in Email Security On premise and O365 Comment by Ankur January 2021
  • @Halon5 @BWC : Please confirm if it is working now.
    in Support Cases : Filter - Loops. Comment by Ankur September 2020
  • @Halon5 and @ThK : ES 10.0.8 is available now for download.
    in ES firmware 10.0.8 sonicwall recommended to immediatly downgrade to 10.0.6 or upgrade to 10.0.08 Comment by Ankur September 2020
  • Hi @Bernhard_Winter : MSSP Monthly is designed for MSSP where the partners control the licensing and deployment. End customer is only using service. The billing which we do at back-end is tied to your account. So it would be hard to extend the MSSP Monthly option to a customer's account. We do not plan to support this is…
    in RFE MSSP Option Comment by Ankur September 2020
  • @RuheeSafiya : if it helps, lets ask @BWC to create a support case - add all details, collect sample and feed this into Dev and QA team for validation and fix.
    in ES 10.0.6 - Attachments in Junk Box - depending on mailformat Comment by Ankur June 2020
  • Hi @Halon5 , we tested on a couple of systems. The Malicious URLs Caught graph would get populated both in case you have enabled or disabled URL rewriting. URL rewriting is whether you want your URL to be rewritten for ToC URL Protection. However, the Malicious URL graph is populated based on detection of bad URL in the…
    in ES 10.0.6 URL Testing Fails To Identify Threats Comment by Ankur April 2020
  • Hi @Halon5 and @BWC , we are planning to redesign the UI experience of the most used workflows of MSW which includes the Support section also. We would soon kick of the user research work and I can engage you guys to get some feedback. Please let me know if you have not yet used MSW Workspace. I can enable those workflows…
    in MSW Case Management : Screenshots Comment by Ankur April 2020