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No Interfaces displayed TZ470 with firmware SonicOS 7.0.0-R906

GrahamBarnesGrahamBarnes Newbie ✭
in Mid Range Firewalls

I have built a new config from scratch.

The TZ470 was switched off over the weekend and now I want to make changes to the X1 interface.

However, there are no Interfaces available in the GUI when I select Interface settings- it just says "No Data", for both IPv4 and IPv6

I can see them via the Console when I type "Show Interfaces".

I have restarted the SonicWALL again and cleared my web cache and used 3 different browsers - all have the same "no data" message.

The interfaces do show up when I select Traffic statistics, but I need to edit the interfaces.

Thanks in advance,

Graham

Category: Mid Range Firewalls
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Answers

  • shiprasahu93shiprasahu93 Moderator

    Hello @GrahamBarnes,

    I had seen something similar on very older versions like R395, and shouldn't happen on the latest version.

    I would suggest exporting the settings, resetting the firewall, booting with current firmware with factory default settings, and then importing the settings back.

    If that does not solve the problem, it would be best to reach out to support for further help.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • GrahamBarnesGrahamBarnes Newbie ✭

    Hi @shiprasahu93

    I tried your suggestion, after factory resetting the SonicWALL, I could see the Interfaces.

    However, after importing the settings I have the same issue.

    I will reach out to SonicWALL Support.

    Thanks,

    Graham

  • GrahamBarnesGrahamBarnes Newbie ✭

    I did reach out to SonicWALL support but did not get a conclusive resolution.

    I continued investigating this issue and discovered I could replicate the 'disappearing interfaces' if the following 2 items are true.

    1. Set Web Browser scale to 80% or lower (I was using MS Edge on my laptop which is why I was scaling down the web browser)
    2. Configure X1 Interface to be PPPoE

    Only a factory reset would recover the interfaces.

  • RobWRobW Newbie ✭

    Typically with this issue SSH access is fine, Try that.

    If not, you will need to up the firmware, that is the only chance at a solution.

    Contact your sales rep, chances are support will not assist you.

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