NSA 2650 GVC user gets "login full error" from home, I try from another network and have no problem
afar
Newbie ✭
We're using GVC and I'm having trouble with a couple of users. We are all using brand new Dell Vostro 5502 Laptops with Win 10 Pro.
For this particular user, I realvnc remote assist'ed into her computer to try to help. I enabled the connection and instantly was re-met with the login screen. The investigate page on the firewall said bad credentials. I tried logging into the web interface from her machine and got a strange "login full" error. We're licensed for 1000 GVC and 352 SSL-VPN connections. Strange thing is I have the same laptop here at the office and on wifi (totally separate network; wifi is on cable modem, firewall is on fiber connection through datacenter in our building), and using her credentials I could connect fine.
Also worth noting, I tried a couple of different users on her machine and always was met with a bad credentials error. I also tried install SSLVPN client on her machine and same thing--bad credentials.
Attached is a downloaded log from the NetExtender failed connection attempt.
Any ideas greatly appreciated.
Comments
Hello @afar - This should be handled in a support case, IMO.
@John_Lasersohn thanks for the reply. I did open a case. I was just hoping I might get some help or pointers here in the meantime.