I've had two users who have recently reported to me that they are no longer able to login to our SSLVPN via the iOS version of Mobile Connect. The common thread for these users is that their devices are on the most recent version of the app (5.0.14). Also, both of these devices are on FirstNet (aka AT&T). Both users get a "The network connection was lost." error as soon as they enter their credentials and try to connect. Their accounts work on other FirstNet connected, non-5.0.14 devices, including 5.0.12 on iOS and 5.0.19 on Android Here's a (sanitized) copy of the log file from one of their phones: 2023-08-31 13:15:48.874 MobileConnect[696:85952] ================ SonicWall Mobile Connect for iOS ================ 2023-08-31 13:15:48.874 MobileConnect[696:85952] App Version: [5.0.14] 2023-08-31 13:15:48.875 MobileConnect[696:85952] Build Number: [5061] 2023-08-31 13:15:48.875 MobileConnect[696:85952] Build Date: [Tue Aug 15 01:35:40 PDT 2023] 2023-08-31 13:15:48.875 MobileConnect[696:85952] ================ Device Information ============================== 2023-08-31 13:15:48.875 MobileConnect[696:85952] OS Name: [iOS] 2023-08-31 13:15:48.875 MobileConnect[696:85952] OS Version: [16.6] 2023-08-31 13:15:48.875 MobileConnect[696:85952] OS Build Number: [20G75] 2023-08-31 13:15:48.875 MobileConnect[696:85952] Model: [iPhone 12] 2023-08-31 13:15:48.875 MobileConnect[696:85952] Name: [iPhone] 2023-08-31 13:15:48.877 MobileConnect[696:85952] Device ID: [***] 2023-08-31 13:15:48.877 MobileConnect[696:85952] Migrating legacy app setting 'MC_AutoReconnect' to group settings 2023-08-31 13:15:48.917 MobileConnect[696:85952] checkIfHelperNeedsReinitializationForVpnManager: No VPN config selected 2023-08-31 13:15:50.198 MobileConnect[696:85952] checkIfHelperNeedsReinitializationForVpnManager: No VPN config selected 2023-08-31 13:15:52.183 MobileConnect[696:85952] Connection List: Selected 'Create a new connection' 2023-08-31 13:16:11.370 MobileConnect[696:85952] applianceTypeCheckerDetectedSonicwallUTMAppliance 2023-08-31 13:16:21.192 MobileConnect[696:85952] Saving configuration... 2023-08-31 13:16:25.630 MobileConnect[696:85952] Save complete 2023-08-31 13:16:28.190 MobileConnect[696:85952] Connection List: Selected '*****'2023-08-31 13:16:28.191 MobileConnect[696:85952] VPN connection '*****' selected 2023-08-31 13:16:28.232 MobileConnect[696:85952] VPN connection '*****': Disconnected2023-08-31 13:16:29.189 MobileConnect[696:85952] invalid mode 'kCFRunLoopCommonModes' provided to CFRunLoopRunSpecific - break on _CFRunLoopError_RunCalledWithInvalidMode to debug. This message will only appear once per execution. 2023-08-31 13:16:29.189 MobileConnect[696:85952] Connection switch changed to ON 2023-08-31 13:16:29.199 MobileConnect[696:85952] VPN server '**********.com:4433' verified 2023-08-31 13:16:30.232 MobileConnect[696:85952] VPN connection '*****': Logging in... 2023-08-31 13:16:30.241 MobileConnect[696:85952] Disconnect error: (null) 2023-08-31 13:16:45.077 MobileConnect[696:85952] Sending login request to **********.com:4433 (username "*****", domain "*****.com") 2023-08-31 13:16:46.387 MobileConnect[696:85952] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={_kCFStreamErrorCodeKey=-4, NSUnderlyingError=0x2826c5cb0 {Error Domain=kCFErrorDomainCFNetwork Code=-1005 "(null)" UserInfo={NSErrorPeerAddressKey= {length = 16, capacity = 16, bytes = 0x1002115132c005110000000000000000}, _kCFStreamErrorCodeKey=-4, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask . , _NSURLErrorRelatedURLSessionTaskErrorKey=("LocalDataTask . "), NSLocalizedDescription=The network connection was lost., NSErrorFailingURLStringKey=https://**********.com:4433/cgi-bin/sessionStatus, NSErrorFailingURLKey=https://**********.com:4433/cgi-bin/sessionStatus, _kCFStreamErrorDomainKey=4} 2023-08-31 13:16:46.388 MobileConnect[696:85952] Login Failed: The network connection was lost. 2023-08-31 13:16:46.429 MobileConnect[696:85952] VPN connection '*****': Disconnected 2023-08-31 13:17:18.459 MobileConnect[696:85952] Exporting MobileConnect.log file... If anyone has any suggestions or insight, please let me know. Thanks!

As of Sept 14th Mobile Connect 5.0.15 for iOS platforms, which has the fix, is available on the App Store. https://apps.apple.com/us/app/sonicwall-mobile-connect/id466931806

Join the Conversation

To sign in, use your existing MySonicWall account. To create a free MySonicWall account click "Register".

Mobile Connect 5.0.14 for iOS seems to be broken

Answers

Pcuts5656 Newbie ✭

March 23

March 2025 on new M4 Mac having issue. Installs but closes immediately.

0