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Mobile Connect 5.0.14 for iOS seems to be broken

AndrewGWAndrewGW Newbie ✭
edited September 2023 in VPN Client

I've had two users who have recently reported to me that they are no longer able to login to our SSLVPN via the iOS version of Mobile Connect. The common thread for these users is that their devices are on the most recent version of the app (5.0.14). Also, both of these devices are on FirstNet (aka AT&T).

Both users get a "The network connection was lost." error as soon as they enter their credentials and try to connect. Their accounts work on other FirstNet connected, non-5.0.14 devices, including 5.0.12 on iOS and 5.0.19 on Android

Here's a (sanitized) copy of the log file from one of their phones:

2023-08-31 13:15:48.874 MobileConnect[696:85952] <info> ================ SonicWall Mobile Connect for iOS ================

2023-08-31 13:15:48.874 MobileConnect[696:85952] <info> App Version: [5.0.14]

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> Build Number: [5061]

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> Build Date: [Tue Aug 15 01:35:40 PDT 2023]

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> ================ Device Information ==============================

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> OS Name: [iOS]

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> OS Version: [16.6]

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> OS Build Number: [20G75]

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> Model: [iPhone 12]

2023-08-31 13:15:48.875 MobileConnect[696:85952] <info> Name: [iPhone]

2023-08-31 13:15:48.877 MobileConnect[696:85952] <info> Device ID: [***]

2023-08-31 13:15:48.877 MobileConnect[696:85952] <info> Migrating legacy app setting 'MC_AutoReconnect' to group settings

2023-08-31 13:15:48.917 MobileConnect[696:85952] <info> checkIfHelperNeedsReinitializationForVpnManager: No VPN config selected

2023-08-31 13:15:50.198 MobileConnect[696:85952] <info> checkIfHelperNeedsReinitializationForVpnManager: No VPN config selected

2023-08-31 13:15:52.183 MobileConnect[696:85952] <info> Connection List: Selected 'Create a new connection'

2023-08-31 13:16:11.370 MobileConnect[696:85952] <info> applianceTypeCheckerDetectedSonicwallUTMAppliance

2023-08-31 13:16:21.192 MobileConnect[696:85952] <info> Saving configuration...

2023-08-31 13:16:25.630 MobileConnect[696:85952] <info> Save complete

2023-08-31 13:16:28.190 MobileConnect[696:85952] <info> Connection List: Selected '*****'2023-08-31 13:16:28.191 MobileConnect[696:85952] <info> VPN connection '*****' selected

2023-08-31 13:16:28.232 MobileConnect[696:85952] <info> VPN connection '*****': Disconnected2023-08-31 13:16:29.189 MobileConnect[696:85952] invalid mode 'kCFRunLoopCommonModes' provided to CFRunLoopRunSpecific - break on _CFRunLoopError_RunCalledWithInvalidMode to debug. This message will only appear once per execution.

2023-08-31 13:16:29.189 MobileConnect[696:85952] <info> Connection switch changed to ON

2023-08-31 13:16:29.199 MobileConnect[696:85952] <info> VPN server '**********.com:4433' verified

2023-08-31 13:16:30.232 MobileConnect[696:85952] <info> VPN connection '*****': Logging in...

2023-08-31 13:16:30.241 MobileConnect[696:85952] <error> Disconnect error: (null)

2023-08-31 13:16:45.077 MobileConnect[696:85952] <info> Sending login request to **********.com:4433 (username "*****", domain "*****.com")

2023-08-31 13:16:46.387 MobileConnect[696:85952] <info> Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={_kCFStreamErrorCodeKey=-4, NSUnderlyingError=0x2826c5cb0 {Error Domain=kCFErrorDomainCFNetwork Code=-1005 "(null)" UserInfo={NSErrorPeerAddressKey=<CFData 0x280bea3f0 [0x1e47ffec8]>{length = 16, capacity = 16, bytes = 0x1002115132c005110000000000000000}, _kCFStreamErrorCodeKey=-4, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <81BE5A1B-BE76-41F5-917B-F8604D28C5AB>.<2>, _NSURLErrorRelatedURLSessionTaskErrorKey=("LocalDataTask <81BE5A1B-BE76-41F5-917B-F8604D28C5AB>.<2>"), NSLocalizedDescription=The network connection was lost., NSErrorFailingURLStringKey=https://**********.com:4433/cgi-bin/sessionStatus, NSErrorFailingURLKey=https://**********.com:4433/cgi-bin/sessionStatus, _kCFStreamErrorDomainKey=4}

2023-08-31 13:16:46.388 MobileConnect[696:85952] <error> Login Failed: The network connection was lost.

2023-08-31 13:16:46.429 MobileConnect[696:85952] <info> VPN connection '*****': Disconnected

2023-08-31 13:17:18.459 MobileConnect[696:85952] <info> Exporting MobileConnect.log file...

If anyone has any suggestions or insight, please let me know. Thanks!

Category: VPN Client

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