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NSa 4700 random reboots

Asif_IqbalAsif_Iqbal Newbie ✭
in Mid Range Firewalls

Hello Community,

I have a HA pair of NSa 4700 SW units. For some reason, first the standby unit was randomly rebooting every 2 minutes. Today the primary unit rebooted unexpectedly.

I have firmware version 7.0.1-5111 installed. Both units were working fine until late August when this started.

Has anyone seen this before or can make any recommendations?

Thanks in advance.

Category: Mid Range Firewalls
Reply

Answers

  • MustafaAMustafaA SonicWall Employee

    Identifying the root cause of the reboot instance(s) will require analyzing the log data set. My recommendation is to update the firmware to 7.0.1-5119 and if the issue persists, a case will be required for the analysis and resolution.

  • Asif_IqbalAsif_Iqbal Newbie ✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/19111#Comment_19111

    Hi Mustafa,

    Thanks for the quick reply. I have penciled in a firmware update early next week. I will do this and see how the firewalls behave after this.

    Many thanks,

  • XPSChrisXPSChris Newbie ✭

    How did you get on with this?

    We also have a pair of 4700's that started rebooting around august time, we're on 7.0.1-5119 and it's still happening

    Sonicwall support appear to be drawing a blank on the issue

  • Asif_IqbalAsif_Iqbal Newbie ✭

    @XPSChris - Hi Chris, updating the firmware to the latest version looks to have resolved the issue for me. I have not had either SW rebooting randomly since the firmware upgrade. I would check what patch version you have with your firmware. I have the below.

    image.png


    Hope this helps.

    Thanks,

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