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What will the MSW developers think of next?

LarryLarry All-Knowing Sage ✭✭✭✭

CSR tells me to use MSW to upload 85 MB core dump file directly to the case.

OK, sounds good - until I try to do it.

The core dump file name:


Attempt to upload and MSW responds with:

Sorry, file name is more than 50 characters. Please rename the file.

How is it the developers of MSW didn't anticipate - or recognize - the actual core dump file name size when they built the dialog?

And if I rename it, how it is going to reflect the specific information related to the core dump?

Left hand - right hand.

Boundless, indeed!

Category: MySonicWall


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    ArkwrightArkwright All-Knowing Sage ✭✭✭✭

    Yes, this one really irritates me. Seems ludicrously short-sighted. It's not just that the firewall will generate names over this limit, also it will generate names close to the limit and by the time I add [say] the device name to the file, it's too long. Sure, we can upload files that are hundreds of MB, but can't spare a few bytes for the filename? What is going on???

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    TKWITSTKWITS Community Legend ✭✭✭✭✭

    Maybe the backend is still an old IBM mainframe...

    "What is going on???"

    Agile development / DevOPs / whatever buzzword you want to use for a complete lack of forethought when managing projects.

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    LarryLarry All-Knowing Sage ✭✭✭✭

    Actually, the back-end of the Support Cases is in SalesForce. It's only the absolutely awful front-end in MSW that's a total mess.

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    MustafaAMustafaA SonicWall Employee

    @Lark , @TKWITS , @Arkwright , thanks for bringing up this concern. I've shared this file name limitation with our Product Management team, to be reviewed.

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