Problems Configuring NSM SMTP Notifications
Keppy
Newbie ✭
I'm running NSM 2.3.0-R9-8c0195ea and am having problems configuring system notifications via SMTP. I need to use an MS Office 365 authenticated account to send the email. I'm using this same account to send email from SonicWALL firewalls, so I know the account credentials are good and TLS Authentication (which is required) is working with O365.
Under SYSTEM -> Settings -> Administration -> Notifications, I set
- Mail Server: smtp.office365.com (I've verified that NSM can ping this DNS name in Diagnostics)
- From Email Address: user@my.domain
- Advanced Settings toggled on
- SMTP Port: 587
- Connection Security Method: SSL/TLS
- Enable SMTP Authentication toggled on
- Username: user@my.domain
- Password: password-for-user
I need notifications so I can set up Two Factor Authentication for users. When I log in as a user and try to send E-MAIL for the Two Factor Authentication, I get a pop-up message saying "Internal server error"
When I go to Logs and Alerts -> Events, I see the following error message:
I don't see much further useful information if I turn on debug logging. How can I troubleshoot this further? Is there anyone out there using MS O365 for email notifications?
-Mike Kephart
Answers
Hi @KEPPY,
Thank you for visiting SonicWall Community.
Let me check this and get back.
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
I have the same issue with a TZ 370. I ran across this post. Hope I don't have to wait as long as this guy to get a response
Hello @NTI !
I ran this post by one of our Support Engineers and it looks like it's something that has to be diagnosed in real-time. Please reach out to Support if this is something you still need help with.