NSA 4700 prevents Netflix from loading
one4themoney
Newbie ✭
We recently upgraded from an old NSA to a new NSA4700.
I've configured it by hand with minimal settings to function.
Since install our patrons/guests have not been able to stream consistently on Netflix. No other streaming or video content seems to be affected. All devices are affected - PCs, Laptops, Mobile Apps, Mobile Browsers
I have tried adjust the MTU size and enabled MSS clamping to no avail.
The audio and subtitle load fairly quickly but video never actual loads. Has anyone had experience with this or have any suggestions?
Category: Mid Range Firewalls
0
Answers
Hello @one4themoney,
I am not seeing any such reported issues. Please make sure that Netflix is allowed under CFS and App control. We might need to do some real-time troubleshooting to figure out the root cause of the issue if it is allowed under both of those security services.
Thanks!
Shipra Sahu
Technical Support Advisor, Premier Services
I've done some real time troubleshooting with TS. I really want it to be a Netflix issue but it's impossible to troubleshoot with them.
Capacity completely dies when trying to stream Netflix vs. YouTube/hulu/peacock.