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How to troubleshoot error "download OPSWAT package failed"

I have an SMA 400 and in the logs I am seeing, "hourly entries in Endpoint Control\Log , messages type :Info End Point Security 192.168.n.n 192.168.<same> System OPSWAT: Download OPSWAT package failed." What can I do to fix this issue?

Category: Secure Mobile Access Appliances
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  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi guys,

    I have to bring this old thread up again because the logs of different deployments with 10.2.0.1 and 10.2.0.2 are showing the following messages:

    OPSWAT: update avaliable with timestamp(20200428141232)

    OPSWAT: Package not found on the backend server.

    OPSWAT: Unable to verify the new package.

    Installed version is 19.05.10.99, EPC enabled or disabled makes no difference.

    In the past I was able to force EPC update by overwriting the hostname resolution for sigserver.global.sonicwall.com to 204.212.170.156, which is still valid and updated my SMA to 20.04.08.71.

    Why is this still a thing in 2020? Why is it not working out of the box?

    --Michael@BWC

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