How to troubleshoot error "download OPSWAT package failed"
I have an SMA 400 and in the logs I am seeing, "hourly entries in Endpoint Control\Log , messages type :Info End Point Security 192.168.n.n 192.168.<same> System OPSWAT: Download OPSWAT package failed." What can I do to fix this issue?
[Deleted User] Cybersecurity Overlord ✭✭✭
Hey @Andrew ,
If it is the log entry, I think it is, then it means the SMA is not able to pull the OSPWAT package from the back end.
Please go to system-->diagnostics--> select TCP connection test. Looking for successful tests for these two outputs.
On the End Point Control status page is ‘Allow Auto Update’ selected? If EPC is enabled on the End Point Control Settings page, auto-update should be enabled.
Another thing we see at times is where EPC is disabled a false indication of this log entry. In that case, it is unimportant. Log settings should be set to Notice - not Debug.5
I have to bring this old thread up again because the logs of different deployments with 10.2.0.1 and 10.2.0.2 are showing the following messages:
OPSWAT: update avaliable with timestamp(20200428141232)
OPSWAT: Package not found on the backend server.
OPSWAT: Unable to verify the new package.
Installed version is 19.05.10.99, EPC enabled or disabled makes no difference.
In the past I was able to force EPC update by overwriting the hostname resolution for sigserver.global.sonicwall.com to 18.104.22.168, which is still valid and updated my SMA to 20.04.08.71.
Why is this still a thing in 2020? Why is it not working out of the box?
Has this problem been solved?
I have the same problem.
I'm asking for your help.
@jkjung did you tried to overwrite the IP address for the relevant server like I mentioned above?
Please check the KB-article, it worked for me plenty of times.
I tried it, but still download OPSWAT package failed.