TZ370 after factory reset stuck at "Initializing & Synching with SonicOS"
mjeh Newbie ✭
Connection X0 = Laptop access to TZ370 192.168.168.168, X1 = direct access to WAN checked on the router that the firewall has got an IP number.
After login with admin and password the screen stuck at "Initializing & Synching with SonicOS" - SonicOS = latest available ...95
Firmware update done to 95 and restarted
Any suggestions or steps how it can be forced to start?
Category: Firewall Management and Analytics
mjeh Newbie ✭
Firmware version: 7.0.1-50950
TKWITS Community Legend ✭✭✭✭✭
Is the CLI or safemode accessible?0
Larry All-Knowing Sage ✭✭✭✭
One very slim possibility: If you are using Chrome, try incognito mode. Alternatively, use Firefox in the same manner.0
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Sorry but I checked the savemode and the point is that a ROM Pack is needed as described is the article and I don't got the from the support because the firewall is out of service license...
Any other suggestions welcome
Did you not read the part where "Upgrading the ROM version only applies to Generation 6 NSA SonicWalls - 2600, 3600, 4600, 5600, and 6600"?
This does not apply to your Gen 7 device UNLESS you are told so by SonicWall Support. And, as you say, you have no license, so no one said you need one.
OK - but what is the problem if I stay in the save mode in GUI - I press the reboot button (factory reset) in the GUI and it stuck in the save mode - as described after a reboot the firewall will stay in the save mode?
What is the corresponding RAMpack to the latest firmware?
BootRom Version: 188.8.131.52 Build 229
It sounds like you 'wiped' the device, not a factory default.
Seems like you'll have to open a support case to obtain the needed files...
I see - you mean the boot-a.fit and boot-a.cfg - but it is not clear where the files have to be uploaded!
I tried also the factory reset link in the save mode GUI - works to get the common login after a reset but after login and automatic redirection to "loading management app" environment the attached screen is showing
and it stays for ever in that update loop
Larry - the hint with the browser was the key point! But I don't understand why Sonicwall is not willing to support the Edge browser in the newest firmware....
Summary after this odyssee:
Press the reset button for at least 60 seconds => save mode => upload a new firmware and try to start the SonicWall by using the button in the firmware line "restart with factory defaults" => if the firewall starts in the normal mode => OK use the standard login => if not - press the reset button for 10 seconds and you will get the standard login.
I used Firefox to login and all was there! Setup your Sonicwall with your settings.
One point is strange: Registration at mySonicwall by GUI is not working, all the time a DNS problem reported but I set the DNS to Googles IP's - but I can live with that and have registered the Firewall manually
It's not that they aren't willing, it's an oversight like most other things. If you are using the Chromium-based Edge it should work. But ya know, web standards, who need's em.