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How to reinstall firmware on a wiped gen7 device?

Hi Team,

I had wiped a gen7 device and tried to reinstall firmware on it. But there are no kb or guide on how to reinstall firmware over USB. Can you give me some instruction?

Category: Entry Level Firewalls
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Answers

  • SaravananSaravanan Moderator

    Hi @Nat,

    Thank you for visiting SonicWall Community.

    I think KB on that part is missing. Are you not able to launch the SonicWall safemode using the default IP address 192.168.168.168 from X0 interface behind and then upload the firmware to boot the SonicWall?

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • NatNat Newbie

    @Saravanan

    No, I had wiped the device.

    Safemode is not available.

    Attached the console logs


  • SaravananSaravanan Moderator

    Hi @NAT,

    I get your point. Are you not seeing upgrade option after inserting the USB? If so, could you please ensure the USB format to FAT32 and then try?

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • NatNat Newbie

    @Saravanan

    No, just the console logs, it will keep retry and restart.

    USB already on MBR mode and FAT32 format.

    I wonder what I need to put inside the USB? I just put the firmware inside.

  • SaravananSaravanan Moderator

    @NAT - Few more points to be noted,

    • The firmware file must be in the root directory of the first partition.
    • The file must be named after the model on which you wish to install , in lowercase, with no spaces, for example:
    1. tz570w.bin.sig
    2. tz570.bin.sig

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • NatNat Newbie

    @Saravanan

    I think there are some extra steps which needed to follow.

    scanning bus 0 for devices... 1 USB Device(s) found

    scanning bus 1 for devices... 2 USB Device(s) found

        scanning usb for storage devices... 1 Storage Device(s) found

    Looking for '/boot-a.fit' on usb partition 0.

     Not found

    Couldnt find recovery image


    my usb


  • SaravananSaravanan Moderator

    @NAT - Looks like we have to deal with it in real-time. Do you mind approaching our support team to seek further assistance on this?

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • NatNat Newbie

    @Saravanan

    I had already opened a support ticket #43590221 - USB Recovery Stick does not work but support just gave me the KB:

    which doesn't help.

  • ChrisChris Cybersecurity Overlord ✭✭✭

    Hi @Nat ,

    Thank you for providing the ticker number. I will follow up for you.


  • prestonpreston Enthusiast ✭✭

    Hi @Saravanan , @Chris , @Sohrab

    surely the wipe device option should only be made available via the Serial connection on non Beta devices?

    I can see a lot of other people choosing this option by mistake in the Safemode GUI, not realising it literally wipes the device and will have no OS on and then they will need the boot-a-fit files from SonicWall to get the appliance back up

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