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Knowledge Base - Search per category (not globally)

BWCBWC Cybersecurity Overlord ✭✭✭

Hi all,

I rely a lot on the SNWL KnowledgeBase and what bothers me is, that if I'am searching for something, the search scope can not be limited to a specific category (e.g. Secure Mobile Access). When I'am looking just for SMA related information, the result is flooded with Firewall, ESA, etc. everything that has the term in it.

Am I doing it wrong?

--Michael@BWC

Category: Water Cooler
Reply

Comments

  • shiprasahu93shiprasahu93 Moderator
    edited May 8

    Hey Michael@BWC,

    I would suggest going to https://www.sonicwall.com/support/knowledge-base/secure-mobile-access/ and then using the Filter By option as below

    But I understand that the search option on the top still resolves globally. At least this will give you better results.

    I hope that helps!

    Thanks

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @shiprasahu93

    thanks for pointing out the obvious, I was of course aware of this, but it does not really help, this would just mean browse through a whole category/sub-category just to find what I'am looking for.

    Maybe the search can be enhanced for that matter.

    --Michael@BWC

  • shiprasahu93shiprasahu93 Moderator

    Hello Michael@BWC,

    I agree with you on the search option though. Search option under a specific category will be really helpful!!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • MicahMicah Administrator
    Hey @BWC, not to let the cat out of the bag but we’re working on a major overhaul that will affect the search experience on the support portal. More to come soon! And thanks for the feedback.

    Self-Service Sr. Manager at SonicWall. Say "hi" by tagging me at @micah.

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Meow ... can't wait :)

    Stay safe.

    --Michael@BWC

  • shiprasahu93shiprasahu93 Moderator

    @Micah,

    That's amazing news! Looking forward to it.

    Shipra Sahu

    Technical Support Advisor, Premier Services

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