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Why did my TZ250W reboot on its own this morning?

LarryLarry Cybersecurity Overlord ✭✭✭

I was reading the New York Times on my iPhone at breakfast this morning when I got the prompt that the app's settings weren't enabled for Verizon's service. That was strange because I was using Wi-Fi - only that was no longer appearing in Settings.

I looked at the firewall and saw the wrench was lit orange. And, right before, my eyes, I realized the device rebooting.

As far as I know, the log gets cleared out upon reboot. Is there any other location that I can access that might provide a clue as to what happened?

Running firmware 6.5.4.8-89n for quite some time.

Thanks!

Category: Entry Level Firewalls
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Answers

  • AjishlalAjishlal All-Knowing Sage ✭✭✭✭

    Hi @Larry

    Download the TSR and check the last reboot cause.

    Let support team to analyze the TSR.

  • LarryLarry Cybersecurity Overlord ✭✭✭

    @Ajishlal if you are referring to the "Watchdog reboot information" then I am now more concerned than yesterday:

    Watchdog reboot information

    10/31/2021 07:43:11.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500

    11/01/2021 00:47:29.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500

    11/07/2021 09:39:10.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500

    11/14/2021 08:41:37.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500

    I can't believe this little puppy has been rebooting EVERY Sunday morning!

    Case is now open. Calling on it soonest.

  • AjishlalAjishlal All-Knowing Sage ✭✭✭✭

    Hi @Larry

    Yes watchdog will give you the information.

    as well as check is there any scheduled reboot configured.


  • LarryLarry Cybersecurity Overlord ✭✭✭

    If setting a schedule requires use of CLI, you have to know I certainly didn't do it (GUI is my middle name...)

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