Why did my TZ250W reboot on its own this morning?
Larry
All-Knowing Sage ✭✭✭✭
I was reading the New York Times on my iPhone at breakfast this morning when I got the prompt that the app's settings weren't enabled for Verizon's service. That was strange because I was using Wi-Fi - only that was no longer appearing in Settings.
I looked at the firewall and saw the wrench was lit orange. And, right before, my eyes, I realized the device rebooting.
As far as I know, the log gets cleared out upon reboot. Is there any other location that I can access that might provide a clue as to what happened?
Running firmware 6.5.4.8-89n for quite some time.
Thanks!
Category: Entry Level Firewalls
0
Answers
Hi @Larry
Download the TSR and check the last reboot cause.
Let support team to analyze the TSR.
@Ajishlal if you are referring to the "Watchdog reboot information" then I am now more concerned than yesterday:
Watchdog reboot information
10/31/2021 07:43:11.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500
11/01/2021 00:47:29.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500
11/07/2021 09:39:10.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500
11/14/2021 08:41:37.368 System Startup F:6.5.4.8-89n T:base S:6.2.3.12 R: 5.6.2.2 2CB8ED3B9820 p: 19531; b: 19500
I can't believe this little puppy has been rebooting EVERY Sunday morning!
Case is now open. Calling on it soonest.
Hi @Larry
Yes watchdog will give you the information.
as well as check is there any scheduled reboot configured.
If setting a schedule requires use of CLI, you have to know I certainly didn't do it (GUI is my middle name...)