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Create a paid subscription to a third-party SMS broker to receive emergency notifications in WNM?!?

LarryLarry Cybersecurity Overlord ✭✭✭

What could you, SonicWall, possibly be thinking?

In Wireless Network Manager, in order to receive an SMS message about an access point or switch going offline, it is necessary to create an account with Twilio.

As per the WNM 3.5 Administration Guide:

To configure Twilio billing for SMS:

1. Create a Twilio SMS acccount

a. Create a Twilio SMS account at

b. Enter in credit card information to create an account with full privileges.

c. Purchase a phone number with Programmable SMS capabilities.

d. Record your Account SID and the Authentication Token values on your main page.

2. Configure Twilio billing in Wireless Network Manager

a. Open the Wireless Network Manager Dashboard.

b. Navigate to the Settings > General page.

c. In the Twilio SMS Setting section, enter your:

l Twilio Account Sid

l Auth Token

l Twilio Phone Number

What I don't understand is: Why is this necessary? Why aren't YOU providing the capability to send an SMS message directly from the WNM WITHOUT this extraordinarily risky practice?

I do not WANT to provide my credit card information to this third party - especially one that has been breached multiple times in the past two years (

SonicWall, I'm quite sorry, but you MUST do better, because this plainly sucks.

Category: Wireless Network Manager


  • AjishlalAjishlal All-Knowing Sage ✭✭✭✭

    Hi @Larry

    Since they introduce the WCM, I am asking them to get on-time alert should be getting from sonicwall itself. why they cannot create on-time email alert if there any AP goes offline? instead depending on third-party service.

  • LarryLarry Cybersecurity Overlord ✭✭✭

    @Ajishlal - I have NO idea, and it is LUDICROUS to have only two options for email alerts:

    Guess it's time to open a few more support cases...

  • AjishlalAjishlal All-Knowing Sage ✭✭✭✭


    no use to create more support case. I did many times and informed their back end team as well as during the WCM beta test i was informed them and after that they integrated the TWILO SMS feature and told me that now you will be get on-time alert if you configure the Twilo.

    If any unit goes offline/issue, either i have to monitor the WNM 24hrs or wait until next day email alert to get know the issue.

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