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SSL VPN Server needs a reboot every week (TZ 570 with SonicOS 7.0.1-R1262)

TeleporterTeleporter Newbie ✭

hello,

I have about 10 to 15 SSL VPN users which can not connect after about a week of uptime of the firewall. Rebooting fixes it. When trying to connect, I can not see anything in the log of the sonicwall. When trying to open the Virtual office site in the browser it doesn't load



Category: SSL VPN
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Answers

  • TeleporterTeleporter Newbie ✭

    I also tried changing the port to 4434 and back to 4433 and switching the SSL Server WAN Interface-Button off and on. Only the restart of the sonicwall would resolve it.

  • shiprasahu93shiprasahu93 Moderator

    Hello @Teleporter,

    Welcome to the SonicWall community.

    This looks similar to a reported issue with Issue ID: GEN7-21234. The Hotfix for this is already available. Kindly reach out to SonicWall support and they should be able to provide you with the HF.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • TeleporterTeleporter Newbie ✭

    Thank you.

    1. I can not find any further reference or information about GEN7-21234. Do you have any details?
    2. IIUC GEN7-21234 is resolved in SonicOS 7.0.1. How can I be affected then? https://www.sonicwall.com/techdocs/pdf/sonicos-7-0-release_notes.pdf
  • shiprasahu93shiprasahu93 Moderator

    @Teleporter,

    Issue ID GEN7-21234 is created internally for tracking purposes. So kindly reach out to Support and provide them the issue ID so that they know which particular issue you are referring to.

    I had another customer with a similar problem recently even on 7.0.1. So, we have provided an HF build on 7.0.1 that resolved the issue for him.

    I hope that helps!

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • TeleporterTeleporter Newbie ✭

    Thank you. Support asks me:


    "do you know which Hotfix you need, do you have any reference number"


    can you help me

  • shiprasahu93shiprasahu93 Moderator

    @Teleporter,

    H17127-229 should be the HF build you can apply.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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