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You know it is not a good morning when, at 6:20 am

LarryLarry All-Knowing Sage ✭✭✭✭
in Water Cooler

You call SonicWall Support about an existing ticket and have to open a new case because you can't access the service about which the original ticket was issued.

20 minutes spent trying to reach the Cloud GMS team to follow-up on an existing CSC-MA problem. My browser would not connect to the tenant's CSC. Or any CSC tenant, but NSM works.

Another 50 minutes on chat and phone with a different technician to prove - through various attempts on different browsers on different computers - there really is a problem on SonicWall's side. "Have to check with Engineering if it is your account or a system problem."

Status board shows green all over.

Sigh....

Category: Water Cooler
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Comments

  • MicahMicah SonicWall Employee

    Hello @Larry,

    I'm sorry to hear about this inconvenience. Has this issue been resolved? If not, please can you provide the case number so I can follow up internally?

    Kind Regards,

    @micah - SonicWall's Self-Service Sr. Manager

  • LarryLarry All-Knowing Sage ✭✭✭✭

    @Micah

    43666349 Flow Status is Down

    43667029 CSC is not accessible

    snwl_cscma_error.JPG


  • MicahMicah SonicWall Employee

    Thank you @Larry,

    I have requested to our support leadership that these issues be escalated to get this resolved promptly.

    Kind Regards,

    @micah - SonicWall's Self-Service Sr. Manager

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