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Device Management - username case sensitivty

BWCBWC Cybersecurity Overlord ✭✭✭


is anyone else using the Device Management and experienced that approved devices need to be registered again of the case of the username differs? E.g. michael vs. Michael? This would result in two different Devices, even the Device ID is identical.

SMA 500v running 10.2.

I would create a ticket if this is not already addressed.


Category: Secure Mobile Access Appliances


  • SimonSimon Moderator

    Hi Michael,

    Please open a ticket. This needs to be looked at.


  • Vijay_Kumar_KVVijay_Kumar_KV Moderator

    This is already fixed in or, we check WMIC net bios serial number.

    Please open a new support ticket so that I can check with engineering. since this is fixed and I did move the DTS to closed ..but we need to check on patch.

    Vijay Kumar KV

    Enterprise Tech Support Consultant | SME

  • BWCBWC Cybersecurity Overlord ✭✭✭

    It's still valid for, can you please give me the DTS for the fixed issues so I can references it in my case, it was not mentioned in 9.0.7 Release Notes?


  • Duplicate Device IDs seen in Device Management, this is for : SMA-1272.

    Vijay Kumar KV

    Enterprise Tech Support Consultant | SME

  • If still have issues file a support ticket

    Vijay Kumar KV

    Enterprise Tech Support Consultant | SME

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