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Netextender keeps crashing with Windows Remote Access Service Error

stack888stack888 Newbie ✭

We have one user who's working from home and keeps encountering this same error.

Each time he has to completely uninstall Netextender and reinstall before he can connect to SSL VPN again.

Running Windows 10 Pro and no problems with any other Applications.

Tried multiple versions of Netextender up to the most recent maintenance release and no difference. Tried to kill the svchost processes, stop and start the service etc at the time but nothing seems to help other than an uninstall, reboot and reinstall. This is very frustrating for the user as its a Director of the company who can't be constantly reinstalling the same piece of software.

Anyone got any other hints? Thanks

Category: VPN Client
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Answers

  • SaravananSaravanan Moderator

    Hi @STACK888,

    Thank you for visiting SonicWall Community.

    Did you get a chance to try using the SonicWall Mobile Connect obtained from the windows store? We knew sometimes Netextender throws compatibility errors with windows 10 platforms.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @stack888

    For resolving The Windows Remote Access Service (RAS) has encountered an error problem, Please follow the below step;

    Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. Once it done the hardware changes try to use the NetExtender.

    If its not solving the issue permanently with above steps, Try to install Sonicwall Mobile connect.


  • stack888stack888 Newbie ✭
    edited March 24

    thanks Ajishal but we've tried this multiple times, still requires a reboot and a reinstall and the problem keeps coming back every few days.

    Sonicwall mobile connect is really not an enterprise level solution and we've had very poor experiences with that in the organisation in general.

    There must be a solution to this Netextender issue though that doesn't involve reinstalling each time. I've seen it come up in many threads over the years. Sonicwall should surely be able to determine what causes the Windows Remote Access Service error. I'm not sure why there isn't a patch out by now for this issue.

    thanks

  • stack888stack888 Newbie ✭

    HI Saravanan, we've tried out a number of users on mobile connect and they all hated it. Lots of disconnection issues and it crashes sometimes. Generally Netextender is a far superior product apart from this Windows RAS problem. thank you

  • SaravananSaravanan Moderator

    Hi @STACK888,

    Gotcha, thanks for your feedback. At this stage, I would recommend you to take assistance from our Support Team to dig more on this as this issue requires real-time assistance.


    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

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