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What is the appropriate action to take when the Sandbox doesn't respond in a timely manner?

LarryLarry All-Knowing Sage ✭✭✭✭

Message in log regarding a more than 1 minute attempt to "sandbox" a 33 KB pdf file:

Gateway Anti-Virus Status: File sent to Sandbox, but could not confirm receipt due to highly delayed acks. Time-wait timer expired waiting for receipt confirmation for filename: inv-11604824.pdf

I want to know if this is a back-end SonicWall issue that requires them to update their infrastructure?

Or do I have to take some action on my end - and if so, what exactly?


Category: Entry Level Firewalls


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    TKWITSTKWITS Community Legend ✭✭✭✭✭

    I think another valid question is, what happens when the backend times out and the firewall is configured to block until a verdict? Is the file released anyway?

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