What is the appropriate action to take when the Sandbox doesn't respond in a timely manner?
Larry All-Knowing Sage ✭✭✭✭
Message in log regarding a more than 1 minute attempt to "sandbox" a 33 KB pdf file:
Gateway Anti-Virus Status: File sent to Sandbox, but could not confirm receipt due to highly delayed acks. Time-wait timer expired waiting for receipt confirmation for filename: inv-11604824.pdf
I want to know if this is a back-end SonicWall issue that requires them to update their infrastructure?
Or do I have to take some action on my end - and if so, what exactly?
Category: Entry Level Firewalls
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I think another valid question is, what happens when the backend times out and the firewall is configured to block until a verdict? Is the file released anyway?