ssl/vpn connection failure

bmil

When logging in with NetExtender on Win10, user authentication appears to work but "initializing engine...failed"appears and will not complete the connection.

Jayan_Gowda1993

Hi @bmil ,

Hope you are doing good and safe.

If you are getting below logs in Net extender,

NX logs were showing as"

12/14/2019 16:40:13, Info, 0x00000600, Engine, Initializing engine...,

12/14/2019 16:40:13, Info, 0x00010600, Engine, Verifying user...,

12/14/2019 16:40:13, Info, 0x00030600, Engine, Initializing connection parameters...,

12/14/2019 16:40:13, Info, 0x00030501, Engine, Initializing connection parameters...,

12/14/2019 16:40:15, Info, 0x00070600, Engine, Initializing driver...,

12/14/2019 16:40:15, Error,0x00070301, Engine, Initializing driver...failed!,

12/14/2019 16:40:15, Error,0x00000301, Engine, Initializing engine...failed!,

-Please Uninstall the version and rebooted the machine.

-Download version 9.0.0.274 from his MSW and install the same a& test.

Regards,

Jayan Gowda

BWC

Hi @bmil

does this KB-article cover your problem?

https://www.sonicwall.com/support/knowledge-base/damaged-version-of-net-extender-error-message-on-windows-10/170707194358278/

Just get sure you get the really latest version of NetExtender, which is not in the NetExtender section, the SMA 100 series section is the best spot for this, just check the latest firmware versions and you'll find the latest NetExtender as well.

Maybe you have to scrape the old version of the NetExtender from the system, sometimes the uninstaller leaves some files remaining which can cause weird issues.

--Michael@BWC

KaranM

Hello @bmil,

I trust you are safe and well!

Can you please check the net extender client logs and see if you are getting logs such as:

Initializing driver …failed and Initializing engine…failed

If yes can you please try updating the client version to the latest, by following the process below:

• Uninstall the current version.
• Reboot the machine
• Install the latest version (example:9.0.0.274 )
• Reboot the machine again and test it.

You can also try using the SonicWall Mobile Connect, Mobile Connect is the recommended VPN client for Windows 10. In order to know more about Mobile Connect, please follow:https://www.sonicwall.com/support/knowledge-base/how-can-i-configure-ssl-vpn-connections-using-mobile-connect-on-windows-10/170502784131072/.

Thank You

KaranM

I have moved this question about [Net Extender] to the appropriate [SSL VPN]. Someone here will be able to better assist you.