Join the Conversation

To sign in, use your existing MySonicWall account. To create a free MySonicWall account click "Register".

Capture Client on Servers

We have 2 servers that run File Cabinet and UltraTax. Ever since we installed ATP on the servers the programs have started to run really slow. We've added all the exclusions we could but it still runs slow. Has anybody ran into this issue before and is there something I'm missing?

Category: Capture Client
Reply

Answers

  • Hi @WILSON,

    Thank you for visiting SonicWall Community.

    I dont see any such similar issues reported. Could you please provide below details?

    1. What if the CC version that you are running?
    2. What is the OS on the server?
    3. Is the issue specific to only these two servers or multiple servers?

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • WilsonWilson Newbie ✭

    It's on the latest, which I believe is 3.1.1

    It's Server 2016

    I've had 2 other clients who have had the same issue, I uninstalled it for one them because it was more urgent. I have a ticket to Support but they're slow on getting back to me.

  • MicahMicah Administrator
    edited December 2020

    I'm sorry to hear about this inconvenience, @Wilson. Please PM your case number so that we can follow up with our support team internally.

    Kind Regards,

    🖐️ Sr. Manager, Web and Digital, SonicWall. Say "hi" by tagging me at @micah.

  • WilsonWilson Newbie ✭
    edited December 2020

    Hi Micah. I got it escalated this morning, thanks for following up.

  • @Wilson - I'm assuming you checked out these articles from Thomson Reuters

    There seems to be special guidance for SQL Usage for File Cabinet and something our Local Performance Improvement for Ultratax.

    If none of those work, Support should be asking you to collect some debug logs so that we can escalate the case to SentinelOne as well for further validation

  • WilsonWilson Newbie ✭

    Yes I have gone through it and added exclusions based on that link already.

Sign In or Register to comment.