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Cannot access specific URL and there's no activity in the Log

LarryLarry All-Knowing Sage ✭✭✭✭
in Entry Level Firewalls


Not quite as bad as https://community.sonicwall.com/technology-and-support/discussion/1472/website-keep-show-loading-but-nothing-loaded but still bad.

I am using a SOHO250 wireless-N and cannot access https://www.ic3.gov

When I look in the log there is no activity regarding this.

I'm not certain which security services should be reviewed, and am loathe to call support for this.

I was able to access this site a few months ago. If someone were to ask me what has changed? The only thing I can think of is that I was running 79n; I am now on 83n

Does anyone have any suggestions?

Thanks!

Category: Entry Level Firewalls
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Answers

  • SaravananSaravanan Moderator

    Hi @LARRY,

    Thank you for visiting SonicWall Community.

    We have to check the log category settings on the SonicWall to determine the reason for no logging for a violation block that is supposed to be logged by the SonicWall for website access.

    Please perform a packet capture on the SonicWall to identify if SonicWall blocks the website access.

    https://www.sonicwall.com/support/knowledge-base/how-can-i-setup-and-utilize-the-packet-monitor-feature-for-troubleshooting/170513143911627/

    Have a good one!!!

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • LarryLarry All-Knowing Sage ✭✭✭✭

    @Saravanan - ok, ran a packet capture during my attempt to access https://www.ic3.org.

    Downloaded and installed WireShark, and I have no idea how to use this utility nor find out why this still won't connect.

    In fact, as far as I can tell, the IP address for the site doesn't appear at all in the capture - which leads me to believe I may not have established the capture criteria correctly.

    I hate to, but is it time for me to call Support?

  • SaravananSaravanan Moderator

    @LARRY - Please take assistance from our support team.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • prestonpreston All-Knowing Sage ✭✭✭✭

    @Larry, have you tried from elsewhere? it looks like the site itself may be down

  • prestonpreston All-Knowing Sage ✭✭✭✭

    Hi @ Larry, is this the page you are meant to see below? by the looks of it, it is a DNS issue, if you see the results with different DNS severs

    image.png


    image.png


  • LarryLarry All-Knowing Sage ✭✭✭✭

    Correction to the above it is a .GOV site, and I mistakenly typed .ORG (had it right the first time, tho).

    Will try again later to make sure I didn't do that during tracing.

  • prestonpreston All-Knowing Sage ✭✭✭✭

    Hi @larry, this seems to be their only working link

    https://complaint.ic3.gov/

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @Larry,

    I also checked for you and had some trouble connecting, but after a while it worked, once. Network Analysis in the browser showed all kind of errors from ERR_CONNECTION_REFUSED to ERR_CONNECTION_TIMED_OUT.

    Given the results of the SSL Labs server check, maybe it's related to their system, preferring weak ciphers etc. which may cause your Browser (or DPI-SSL proxy?) not willing to connect? This would explain why you cannot see anything in the log, because the handshake failed?

    My best guess is that their LoadBalancer/Offloader is going crazy. Sorry to be not more helpful.

    --Michael@BWC

  • LarryLarry All-Knowing Sage ✭✭✭✭

    Support walked through Packet Capture and said that it appears my ISP's external IP is somehow not being regarded as "quite right."

    Connecting directly through their modem - with a different IP address - gets me through without issue.

    Calling Spectrum now to see what they have to say and what they can do to help me out of this mess.

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