Website keep show loading but nothing loaded

Garyman

We are trying to access a website  https://morerecycling.com/  but it keep show loading on the web page and nothing loaded.  CFS has been created but seems not working at all.   Anyone have the same issue.

Thank you

Saravanan

Hi @GARYMAN,

Thank you for visiting SonicWall Community.

The website loads fine on our side. 

Could you please let us know if the issue started after enabling Content Filter or any other security services or its just all of a sudden with no configuration changes on the SonicWall box?

Below KB article instructions may help you address the issue.

https://www.sonicwall.com/support/knowledge-base/unable-to-access-certain-websites-either-slow-or-completely-failing/170505518651695/

Please give a try and update us here with results.

Have a good one!!!

Garyman

We found this issue when we first time visit this web site and CFS is disabled, then we created a CFS but still same issue. 

We are using NSA 250M SonicOS Enhanced 5.9.1.13-5o

Thanks

Saravanan

@Garyman - Thanks for the info. Did you get a chance to try the steps on the KB that was given to you previously? Please ensure to check the MTU on the firewall.

Garyman

Thank you Saravanan,

Saravanan

Garyman

Thank you Saravanan,

Will try the KB you given. In fact the tech support have remote check this morning, but still not solved.

Suggested to update the firmware might fixed, will schedule to perform the update and let see.

Saravanan

Hi @GARYMAN,

Sure, please try the suggestions and keep us updated. Have a good one!!!

Garyman

Hi Saravanan,

The MTU setting value has been optimal, firmware updated to latest version.

But no luck issue not solved.

Thanks

Saravanan

Hi @GARYMAN,

Thanks for your response. If you bypass the SonicWall by configuring WAN configured public IP to a PC directly and connect it to the ISP router, does the website load?

If not, could you try this when time permits to check if there is an issue with the public IP address?

or

If you have an usable WAN public IP address, please create a one to one NAT on the SonicWall for the internal PC's private IP address to get translated to the usable public IP address. Please try accessing the website and check if it works.

Garyman

Hi Saravanan,  Thank you for your suggestion and will try that.

John_Lasersohn

Hello @Garyman - WIll you please tell me the computer OS and browser / version? If using Apple OS X or linux, there is one setting that sometimes is needed. It is on the diag.html page and is called "Enforce Host Tag Search for CFS."

Below is the help mouseover for it. Please check your logs for the message cited below.

When CFS is enabled the device performs additional processing and searches the host tags in HTTP headers. At times, HTTP requests may be spread across several packets with the host tag appearing in a later packet. The host tag search algorithm can encounter a problem if this happens unless this checkbox is disabled. This checkbox should be turned off if the following message in the log is seen: HTTP method detected. Examine stream for host header.

Garyman

Only Windows 7 & 10 user will access this website and they use various web browser like  IE 11, MS Edge, Firefox and Google Chrome.

Saravanan

Hey @GARYMAN - Are you able to access this website from Windows 7 and 10 machines after following my suggestion from previous comment? Please let me know.